Avis sur American Water | Glassdoor.ca

Avis sur American Water

Mis à jour le Oct 7, 2019

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310 avis trouvés

2.8
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Tendances des évaluationsTendances des évaluations
50%
Recommandent à un ami
71%
Approuvent le PDG
American Water CEO Susan Story
Susan Story
136 évaluations
  1. Utile (3)

    « For the most part I liked the job, but not management »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Operations à Toronto, ON
    Recommande
    Point de vue positif
    Approuve le PDG

    J'ai travaillé chez American Water à temps plein plus de 3 ans

    Avantages

    Great advancement opportunities. Education repayment plans. good pension, good training. Great opportunities with working in other DC's job shadowing potential roles that you may be interested in. Great Mentoring programs.

    Inconvénients

    The management at the job wasn't really appealing. Everyone seemed to be out for themselves it wasn't really a team orientated job. A typical day at work we had a meeting at the beginning of the schedule. We went and got our equipment and we began to work .

    Conseils à la direction

    New owners took over and management leaves a lot to be desired. New managers have wrongfully fired operators as well as supervisors. They play favorites and rules are not equally enforced among all operators. You have to constantly watch your back, and the hard workers get rewarded with more work while the slackers continue to slack.

    American Water2017-01-05
  2. « Great Place to work »

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    • Équilibre travail/vie privée
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    • Opportunités de carrière
    • Rémunération et avantages
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    Ancien employé - Employé anonyme 
    Recommande
    Point de vue neutre
    Approuve le PDG

    J'ai travaillé chez American Water à temps plein plus de 3 ans

    Avantages

    Solid management, good benefits, good salary, caring culture

    Inconvénients

    None I enjoyed my time at American

    Conseils à la direction

    Keep up the good work

    American Water2019-10-07
  3. Utile (3)

    « When Big Fish swallows little fish and wants to throw up the little fish »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Customer Care Agent à Naperville, IL
    Ne recommande pas
    Point de vue négatif
    N'approuve pas le PDG

    J'ai travaillé chez American Water à temps plein moins d'un an

    Avantages

    The commission structure WAS good but since has been changed (have heard from current employees who are still friends of mine). Management is VERY clicky.

    Inconvénients

    NO ROOM FOR GROWTH! American Water acquired Pivotal Home Solutions and ended major contracts forcing a lot of employees to take lesser roles and pay.

    Conseils à la direction

    Nothing, there's nothing they can do to make this company better. It's a dumpster fire

    American Water2019-09-20
  4. Utile (8)

    « Terrible management from top to bottom »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - Employé anonyme à Uniontown, PA
    Ne recommande pas
    Point de vue négatif
    Pas d'avis sur le PDG

    Je travaille chez American Water à temps plein depuis plus de 10 ans

    Avantages

    Make very good money that’s it

    Inconvénients

    Terrible management, especially upper management. Don’t treat employees with respect but at the same time demand their respect. Terrible decision making from upper management. Management makes it hard for employees to want to come to work.

    American Water2019-09-10
  5. Utile (8)

    « Just Say No! »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Management 
    Ne recommande pas
    Point de vue négatif
    Approuve le PDG

    J'ai travaillé chez American Water à temps plein

    Avantages

    Susan Story is bright and articulate.

    Inconvénients

    The American Water business model is not sustainable, but leaders aren't allowed to speak the truth. Leaders are mandated unrealistic financial expectations for growth, and anyone not able to deliver the unsound financials are fired within days of the business review, even 30 year veterans who were outstanding in prior quarters. The company does not value their employees at all, as evidenced by the fact that high... performing people are routinely and consistently thrown out like trash. Although they say they value teamwork, they allow people to accuse others without validating allegations. Unprepared, totally incompetent "leaders" are put over states that have absolutely no idea what they are doing, and it's downright embarrassing to watch them stumble and fumble their way through the various disasters they cause from their arrogant stupidity. In the end, they too are removed or fired, but watching them fail is painful. There are so many things wrong with the culture that the discussion requires a full novel. The grass is not always greener, so do your homework. This company has overwhelmingly negative employee reviews, and where there is smoke, there is fire. Their customers also find them subpar based on their ratings. Life is too short to waste working for a company that doesn't value people, so find a better employer.

    Dérouler

    Conseils à la direction

    Hire good people, treat them fairly and do not put incompetent people over states. Develop a business model that is sustainable and that people can truly support.

    American Water2019-09-07
  6. « Growth Organization with Opportunities »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - Director of Operations à Camden, NJ
    Recommande
    Point de vue neutre

    J'ai travaillé chez American Water à temps plein plus de 8 ans

    Avantages

    Worked in MSG during the growth period and found them very focused on client service, building a strong culture and solid business group.

    Inconvénients

    Lots of changes in corporate management and staff.

    American Water2019-08-21
  7. Utile (3)

    « benefits excellent »

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    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Employé actuel - N/A 
    Recommande
    Point de vue négatif
    Approuve le PDG

    Je travaille chez American Water à temps plein depuis plus de 5 ans

    Avantages

    salary and benefits...people are nice

    Inconvénients

    values dont translate ...lack of care about people's feelings

    American Water2019-08-21
  8. Utile (6)

    « IT department outsourced to Indians on h1b. »

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Équipe dirigeante
    Ancien employé - SAP Analyst à Camden, NJ
    Ne recommande pas
    Point de vue négatif
    N'approuve pas le PDG

    J'ai travaillé chez American Water à temps plein plus d'un an

    Avantages

    Can't think of any at this time.

    Inconvénients

    The IT department has been over run by Indians. The CTO is also an Indian who used to work for WIPRO which is an Indian outsourcing firm.. They are all micro managers. The HR department for IT is also run by Indians. They are all foreign educated and they only prefer to hire Indians.. The employees' opinion does not matter here. Such a shame. This used to be such a good company to work for.

    Conseils à la direction

    Hire American workers with domestic upbringing and education to create a healthy work environment. No need for a CTO who has an Indian upbringing and is a racist against Americans.

    American Water2019-09-08
  9. Utile (3)

    « Walk the Walk »

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    • Opportunités de carrière
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    • Équipe dirigeante
    Employé actuel - Customer Service 
    Recommande
    Point de vue neutre
    Pas d'avis sur le PDG

    Je travaille chez American Water à temps plein depuis plus de 10 ans

    Avantages

    Great People with passion for their jobs and what we do for our customers. Work life balance. Everyone’s role is important and has an impact on a important human need...Clean, Safe, Reliable Water and Waste Water regardless of your job title. Tech is improving, slowly.

    Inconvénients

    Not all leadership walks the walk as they preach. Transparency and inclusion to the office employees when benefit negotiations take place. Technology tools to improve efficiency in work for all. Were told during IT transition that apps and technology would be rolled out quickly but still have delays causing inefficient work conditions. Improve OnBoarding Process. New Hire Orientation

    Conseils à la direction

    Walk the Walk. We are all grown ups in the room and look for real answers from leadership when asking questions that matter, Not a song and dance. It’s embarrassing and frustrating to watch a leader dance around a difficult question. What happen to open and honest conversations? Give it to us straight and allow for open discussions. Follow up with employees on their questions regularly and openly.

    American Water2019-08-01
  10. Utile (5)

    « Endless Loop »

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    Ancien employé - Customer Service Representative à Camden, NJ
    Ne recommande pas

    J'ai travaillé chez American Water à temps plein plus de 5 ans

    Avantages

    My co-workers were wonderful, management is a disaster

    Inconvénients

    Politics and poor management. Behind on technology.

    Conseils à la direction

    Start from scratch

    American Water2019-08-26
310 avis trouvés