JOB DESCRIPTION

JOB CLASSIFICATION: Supervisor, Employment Services

DEPARTMENT: Employment Services

COMPANY: Skills for Change

LOCATION: 1345 St. Clair Ave. West, 2nd Floor TO, ON M6E 1C3

REPORTS TO: Manager, Employment Services

JOB GROUP: Management (non-unionized)

CONTRACT TYPE: Full Time, Indefinite

HOURS: 35 hours per week, Hybrid (Monday- Friday with occasional weekends)

START DATE: Immediately

INTERNAL POSTING: June 12, 2026

APPLICATION DEADLINE: Open until filled

GENERAL ACCOUNTABILITY:

With 43 years of operations, Skills for Change is a highly respected non-profit charity with a province-wide reputation for pioneering programs that respond to shifting immigration and workplace trends and lead to employment. We offer a range of accelerated programs for newcomers to Canada, immigrants, refugees, women, youth, seniors, LGBTQ+ and Black Canadians. We have multiple locations across the GTA and serve 20,000 clients annually. We believe we are in the best position to provide thought leadership through evidence-based programming, impact stories, and proactive policy advocacy using knowledge mobilization products.

PROGRAM NATURE AND SCOPE:

The Supervisor, Employment Services plays a critical leadership role in overseeing and coaching a team of frontline Employment Services staff. This position is well-suited for a confident, people-focused leader who thrives in a high-accountability, performance-driven Employment Ontario environment and excels at translating performance targets into effective day-to-day operational practices.

Operating within a structured and supportive leadership framework, the Supervisor contributes to regular collaboration, shared problem-solving, and ongoing guidance. By maintaining a strong on-site presence and a focus on coaching and follow-through, the Supervisor plays a key role in driving continuous improvement and supporting the organization’s success in Service System Manager (SSM) performance reviews. This includes reviewing actual performance against established targets, identifying variances, and implementing timely, site-level corrective actions to ensure program success.

Skills for Change Employment Ontario (EO) offers a range of resources, supports and service components to respond to employment needs of individuals and the skilled labor needs of employers, and to help individuals on a path to higher skill training and employment. To provide a positive first impression to clients and visitors, conduct administration duties as well as providing quality customer service by assisting client with their registration, provide resource support and referrals where needed.

THE IDEAL CANDIDATE HAS:

• Experience and sensitivity in assisting clients from different cultural and racial backgrounds, including visible and invisible dimensions of diversity
• Demonstrated commitment to high standards of culturally responsive service delivery within an anti-racism and anti-oppression framework
• Believes in the power of quality employment opportunities to help people build a better life.
• A passion for advocating clients’ talent and their access to economic prosperity
• Flexible, responsive, and open to new ways of thinking and problem-solving and a willingness to learn
• Believes that collaboration is the name of the game to get things done
• Has the drive to lead teams to build meaningful stakeholder partnerships
• The ability to thrive in a collaborative environment and enjoys working as a team
• Innovative and creative thinking competencies to generate maximum exposure for SfC’s employment programs
• Experience developing and managing budgets with knowledge and understanding of financial management and reporting
• People management experience, hiring, training, developing and managing performance
• Experience in program design, writing funding proposals and policy development
• Proven negotiation skills and ability to communicate in cross-cultural environments

Key Responsibilities

Employer Engagement and Partnerships

• Lead employer engagement strategies to build and maintain relationships across various industries, with a focus on developing talent pipelines that support employment programs
• Identify and target employers aligned with client needs, converting leads into long-term partnerships that facilitate job placements, mentorships, and career development
• Stay informed on labour market trends and in-demand skills to ensure programming is responsive to employer needs and evolving sector demands
• Guide staff in promoting employer-related services and financial incentives, supporting the delivery of job development activities and employer-facing events such as job fairs and networking forums
• Track and report on employer engagement activities to support evaluation, accountability, and program planning

Program Oversight and Service Delivery

• Supervise the daily delivery of employment programs and activities of the staff members, ensuring alignment with funding requirements and organizational priorities
• Ensure that clients are effectively and efficiently served
• Monitor program quality, performance metrics, and outcomes to ensure effective service delivery and continuous improvement.
• Adhere to and follow all program reporting mechanisms as laid out in the contractual agreement, including the use of related databases for data management.
• Ensure client services are culturally responsive, trauma-informed, and equity-focused, with integrated support for mental health, housing, and training referrals.
• Monitor and track the smooth and ongoing operation of cross program referrals and shared resources.
• Intervene and support staff in dealing with difficult clients/situations when necessary.
• Work collaboratively with the other management team members to ensure consistency in service delivery and sharing of resources across sites resulting in smooth program delivery.
• Collaborate and work closely with other SfC Supervisors and managers to establish processes and protocols for sharing resources and referrals and to build agency capacity.
• Track project performance, specifically to analyze the successful completion of short and long-term goals.
• Contribute to the overall employment services’ results by making recommendations that significantly improve operational efficiency and effectiveness.
• Monitor the targets and adjust the staff focus and priorities based on those outcomes.
• Incorporate and optimize internal programs relationships and guide the staff to collaborate with other SfC departments to maximize the client support
• Travel to other SfC locations is an integral part of the position

Staff Supervision and Development

• Provide consistent, hands-on leadership, coaching, and performance management to a team of frontline staff, fostering a collaborative, inclusive, and growth-oriented work culture
• Recruit, train, and support staff to deliver high-quality employment services and employer engagement activities.
• Continually work at building and maintaining a strong team environment both on site and across the EO sites and ensure smooth communication amongst all the team members.
• Lead regular, structured performance discussions with staff to review individual and team KPIs, assess progress, identify performance gaps, and implement targeted action plans that support overall program outcomes
• Provide guidance, mentorship, and support to a team of frontline staff, helping them manage client caseloads effectively
• Oversee the distribution of clients amongst frontline staff to ensure clients are distributed according to workload, eligibility, location, and background
• Ensure clients receive appropriate, individualized support and follow-ups, reviewing complex cases to guide front line staff in addressing challenging situations
• Facilitate team meetings focused on performance monitoring, including reviewing data trends, tracking progress against targets, identifying emerging risks, and realigning priorities to maintain strong results
• Evaluate team members' performance, provide constructive feedback, and set professional development goals
• Monitor, mentor and provide support to team members on client/staff issues, elevating to Manager as appropriate
• Continually work at building and maintaining a strong team environment both on site and across the EO sites and ensure smooth communication amongst all the team members
• Coordinate regular reflective practice meetings to promote continuous learning, service improvement and innovation
• Ensure that staff remain motivated and engaged in ongoing learning and skills enhancements to better serve the needs of the clients.
• Ensure that staff relations and work conditions promote a barrier-free, non-discriminatory environment which is consistent with the agency’s anti-racism, anti-discrimination/harassment policies.
• Work collaboratively with the Employment Services team to ensure that HR policies and procedures are consistent and effective across locations
• Oversee staff scheduling to ensure consistent coverage and service excellence
• Provide back up support as required across employment services locations

Stakeholder Engagement and Representation

• Build and maintain strategic partnerships with employers, community agencies, and stakeholders to increase job opportunities, strengthen referral networks, and align services with labour market needs
• Represent Employment Ontario program externally through meetings, events, and funder interactions, ensuring strong program visibility, accurate communication of services, and alignment with Ministry priorities
• Strategic Development and Innovation
• Contribute to the strategic direction of employment services by identifying emerging trends, program gaps, and opportunities for innovation
• Support the design and implementation of pilot initiatives focused on employer engagement, and sector-specific programming
• Assist in proposal writing and program development when necessary for new funding opportunities aligned with organizational goals

Administration

• Prepare monthly and quarterly reports, business plans, and other reports as required by the funder
• Ensure accurate and timely data entry by staff using databases such as FFAI, CaMS. Report data entry issues in a timely manner
• Write monthly management narrative reports and prepare agency statistical reports
• Collect, analyze, track and monitor monthly, quarterly and annual statistical reports and statistics on an ongoing basis to ensure program targets are being met on a timely basis
• Take timely and corrective action when necessary if program targets are falling behind
• Develop, manage and oversee training supports, and resources
• Monitor program delivery and site-level performance data to support alignment with Employment Ontario guidelines, SSM requirements, contractual targets, and quality standards
• Support preparation for, and participate as required in, SSM performance review meetings by contributing operational insights, performance analysis, and updates on improvement activities
• Conduct regular audits, observations, and coaching sessions to reinforce compliance, quality assurance, service consistency, and performance improvement
• Coordinate project purchases (vendors, resources, supplies, capital items), and approve program expenses
• Participate in meetings such as Management meetings, program team, staff, and other meetings as required
• Work co-operatively with other Skills for Change staff involved in related initiatives
• Ensure the safety and maintenance of the service delivery locations Ensure the safety and maintenance of the service delivery locations
• Liase with the appropriate parties regarding any maintenance and safety issues.
• Handle additional tasks as required by the Manager and Senior Manager, Programs and Services

SKILLS, EDUCATION AND ATTRIBUTES:

• Master’s degree in related discipline or Bachelor’s degree with equivalent work experience
• Minimum 2-3 years’ experience in program delivery or management within Employment Ontario program or employment services delivery in non-profit
• Experience supervising staff who provide employment and career counselling services, including job search assistance, resume development, interview preparation, and career planning, is considered an asset
• Minimum of 2-3 experience with staff supervision within a unionized environment
• Superior skills in proposal writing. Experience in budget preparation and budget management.
• Excellent presentation and facilitation skills
• Ability to manage landlord relationship and provide property oversight.
• Extensive experience working cooperatively with various government and community agencies providing training and employment services.
• Demonstrated excellence in time management, organization planning, and research skills.
• Knowledge/understanding of and sensitivity to issues of concern to immigrants and refugees and those with special needs.
• Strong leadership and teambuilding skills.
• Strong analytical and problem-solving skills.
• Positive and flexible attitude towards change and willingness to contribute to organizational goals.

WORK WITH US AND ENJOY:

• 100% employer paid comprehensive health dental & wellness benefits
• Generous paid sick days and attractive vacation package
• Employer matched RRSP contributions
• Professional development workshops, training & development opportunities
• Companywide wellness initiatives, staff awards and retreats.

Skills for Change provides learning and training opportunities for immigrants, refugees and equity seeking groups to access and fully participate in the workplace and wider community to persons with disabilities to newcomers to Canada (including refugees) to Indigenous peoples to members of a visible minority to children or youth to women of all ages including seniors to the LGBTQ2 community.

Skills for Change offers accommodation for applicants with disabilities in each stage of the hiring process. If you are contacted regarding a job opportunity, please advise if you require accommodation. This document is available in alternate format on request. We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.