We’re Looking For:

We are seeking a Relationship Associate with experience in managing accounts, analyzing data, building relationships, and working as part of a team to meet branch goals. You will be part of a small, local team responsible for providing financing (floorplanning) for independent auto dealers. You will be involved in driving a positive customer experience and identifying organic growth opportunities. The ideal candidate will have two years in customer-facing roles, one year in sales or sales support, and a keen eye for attention to detail.

You Are:

• Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your peers, celebrating their wins, and supporting them through their struggles.

• Powered by Passion: you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer’s success is built upon the commitment and perseverance of your efforts.

• Vision-Driven: you focus on understanding your customers’ future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what’s to come.

• Dedicated: you have an unwavering “people-first” commitment to ensure success and provide support to your customers and team.

You Will:

• Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.

• Identify dealer needs to promote product solutions and campaigns.

• Manage accounts and enhance dealer growth by engaging in focused performance-related discussions.

• Manage, service, and mitigate risk on customer accounts.

• Manage existing accounts and drive new growth opportunities.

Must Have’s:

• Two years of experience in customer-facing, sales, or sales support roles.

• A valid Class 5 driver's license with reliable and dedicated transportation.

• Ability and desire to frequently travel within your market to support our current and prospective customer base.

• Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity and the ability to adapt.

• Ability to use and understand technology required for your position such as mobile applications and software.

• Ability to work independently and autonomously when needed as well as part of a team.

• High level of accountability towards local goals and business targets.

Nice to Have’s:

• Previous auto industry experience

• Experience with Google Workspace, Salesforce, and Tableau