Join Our Patient-Focused Team!

We're seeking a Dental Assistant/Receptionist to join our Northern Pines Dental Practice, where we pride ourselves on creating a warm, welcoming environment for both our patients and team members. Our practice has built a strong reputation for personalized care, where every patient is greeted by name and treated like family.

What We Offer:

• Supportive, close-knit team environment with regular team-building activities
• Team celebrations including birthday recognitions and special occasions
• Annual team holiday dinners
• Competitive compensation

Our Team Culture:

At Northern Pines Dental, we believe in creating a positive, supportive workplace where every team member feels valued and appreciated. Our culture is built on:

• Open communication and mutual respect
• Recognition of individual contributions
• Collaborative approach to patient care
• Regular team meetings to share ideas and improve patient care
• Celebration of personal and professional milestones
• Strong focus on work-life balance

Key Responsibilities:

Scheduling & Hygiene Department Coordination

• Manage and maintain a fully booked hygiene schedule in line with production goals using ABELdent and Recall Max.
• Monitor and adjust for cancellations, no-shows, and emergency appointments to ensure efficient patient flow.
• Coordinate re-care reminders and follow-ups to reactivate overdue patients.
• Track and report on KPIs such as patient retention, productivity, and recall compliance.

Patient Communication

• Proactively schedule and confirm hygiene appointments via phone, email, or text.
• Address patient inquiries and resolve scheduling conflicts.
• Educate patients on the importance of routine hygiene care to encourage compliance and oral health.

Administrative Support

• Update and maintain accurate patient records in ABELdent.
• Process billing and confirm correct treatment codes.
• Ensure all documentation complies with RCDSO guidelines and Ontario IPAC protocols.
• Ensure all practices align with RCDSO, Ontario IPAC, and public health guidelines.
• Protect patient confidentiality and promote a positive, team-focused office culture.

Qualifications

• Experience in a dental office, with knowledge of dental terminology and hygiene procedures.
• Proficiency in ABELdent and Recall Max (or comparable software) preferred.
• Strong organizational and time-management skills.
• Excellent communication skills (verbal, written, and patient-facing).
• Knowledge of Ontario IPAC guidelines and RCDSO regulations.

How to Apply:

Join a practice where patient care and team culture are top priorities. Submit your resume and cover letter detailing your approach to patient care and team collaboration.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• Dental care
• On-site parking

Application question(s):

• What sterilizers have you used in the past?

Experience:

• Dental assisting: 1 year (required)

Licence/Certification:

• IPAC certification (required)

Work Location: In person