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      eGain

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      Avis sur eGain

      Great People with Poor Leadership - Avis employé Customer Success Manager eGain

      2,0
      4 janv. 2023
      Customer success manager
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Team members, workload, remote work

      Inconvénients

      Minimal coaching/leadership, horrible internal communication, fear to misstep during account reviews, MANY repetitive tracking tools, poor onboarding process for new hires

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      Réponse de eGain
      3y
      Thank you for your review and feedback, as we appreciate you taking the time to share your experiences. We are pleased to hear that you enjoyed working with your colleagues and that the workload resulted in a positive outcome. As we continue to evolve and grow as a company, we want all our employees to feel valued and supported by leadership. Your feedback will allow us to address our shortcomings, so that we can continue to build and support those around us.

      Découvrez plus d’avis sur eGain

      5,0
      4 mai 2026
      Gggre data analyst (entry level)
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Great experienced Great experienced Great experienced

      Inconvénients

      Lack Lack wlb. Bad salary

      1,0
      1 juill. 2026
      Employé (anonyme)
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Inconvénients

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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