Avantages
Cultural diversity, salary a bit higher than average call centre in Edinburgh,
Inconvénients
The management team is simply incompetent to fulfil their role. The service manager is very insecure and unable to run this team effectively. Some of the group TLs are trying but are completely unsupported and cannot be developed effectively. The operations manager tenure has been around 3 months. The Edinburgh site is running as a Chinese branch rather than a standalone business focusing on the way that European companies operate. Senior management accept everything that Chinese HQ will try to implement without even asking the basic questions showing clear lack of understanding of the processes but expecting the agents and TLs to adhere on them.