Zero incentive for talent to be here - Avis employé Customer Service Representative The Container Store

1,0
16 juin 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Decent benefits, cool coworkers, discount is just okay for what prices are now

Inconvénients

Low pay, fake woke and openly anti-union, exploitative management. If you're in a customer-facing role and possess a modicum of competence, you will be cross-trained to do everything, given (uncompensated) authority, and expected to do the job of five people. It doesn't matter what your schedule says, it doesn't matter what your job description is. You'll have to explain basic processes and procedures to your own managers who in turn expect new hires to get it all right from the jump. Competence is abused and not incentivized. And it becomes rarer the higher up you go. Processes were constantly changing, sometimes flipping back-and-forth multiple times. New talent is so grossly micromanaged and overwhelmed with duties that the turnover is frankly embarrassing, even for retail customer support. HR is aware but takes zero action. When I started, anti-unionism was baked into the training. This company can't keep its head above the water and will happily push its employees under to try to keep itself from drowning. In the real world, we can't get by on a 60¢/year raise in the major city you require us to live and work in. Lastly, it's already evident that Joel Bines will be no better than Satish Malhotra. Neither understand that if you don't take care of your people first, they have no reason to resuscitate your failing business.

Découvrez plus d’avis sur The Container Store

5,0
24 janv. 2026
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Amazing management, I can't complain about that.

Inconvénients

No cons really, they made truck days fun.

1,0
23 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Everyone from director level on down in my department was great. Very collaborative. Gave you autonomy to do and try new things.

Inconvénients

Where do I start…Sr. Leadership is TERRIBLE. I mean absolutely horrific. No direction and plans were changing at the drop of a dime after the BB&B “merger”. You could feel the shift in the culture, just NASTY attitudes and taking the employees for granted. The new CEO and the rest of Sr. level execs acted like everyone was just expendable workhorses. They touted reopening the headquarters cafe as some awesome benefit so they could bring people back to the office full time. If you’re going to be bullish and require everyone back, have some guts and just do it. But don’t act like a cafe is some life changing benefit to get everyone excited. Anyway, blind leading the blind. The merit increase or raises - non existent. No 401k match. Nothing positive because the company is so broke. The new store concept sounds a mess. Save yourself and don’t even apply, let alone accept an offer. Joel Bines is no longer the CEO. He was a great guy and I think he had great ideas. Marcus Lemonis is the new CEO and I would give him a thumbs down.

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