Avantages
The hourly pay is good for retail, the employee discount is very generous and the other employees were a uniformly strong group of people who rose to the company's standards of being one employee equals three. Management was always respectful and fair, in my opinion. I always felt as if I was given the essential training needed for various departments or jobs. I felt valued as an employee and was treated well. I know other friends who have worked retail jobs have the exact opposite experience.
Inconvénients
Since going public the company has been a slave to the bottom line. They have under staffed every shift, relying a little too much on the "one employee equals three." There was never enough coverage on the sales floor nor were there enough cashiers working the registers. Customers began to get disgusted with the lack of service and management sort of ignored the feedback we would give them regarding these problems. Also, as if the cash register lines were not long and tedious enough, the company piled even more responsibilities on the cashiers by insisting they ask every customer for an email address. Then they introduced this new POP! Star loyalty program which is even MORE time consuming at the register as customers spend time typing their information into a tablet as the line grows longer and longer with fewer cashiers than needed. Irate customers vent their anger on the cashiers and management does little to fix the problem.