Ghosted - Avis employé Customer Service Representative (CSR) TaskUs

1,0
28 nov. 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

I am no longer with this company.

Inconvénients

CONS of the Company (Professional, Clear, and Honest) Unstable job security: Campaigns end abruptly, and employees can be moved into temporary roles with little clarity about future placement. Pay cuts and revoked raises: Merit-based raises can be undone, and employees may be placed in roles that pay less than their original starting wage. Poor communication from leadership: Important updates, including layoffs, are not always communicated directly. Some employees were notified by peers instead of supervisors. Questionable timing of layoffs: Teams were released the week before Thanksgiving, preventing employees from receiving holiday pay or using scheduled PTO/UTO. Equipment return handled poorly: Employees were threatened with strict deadlines, and the company provided shipping labels without confirming whether packing costs were covered. Some staff were told they might have to pay out-of-pocket and “hope” for reimbursement. Inaccurate final paychecks: Final checks were issued at minimum wage and with hours missing, requiring employees to dispute the pay after termination. Lack of accessibility for remote employees: Those living far from physical offices were not given adequate support for required equipment returns or resolving payroll issues. Culture feels performative: Company messaging heavily promotes everything woke, but nothing for the straight Christian, yet many employees feel unsupported in practical areas such as communication, compensation, and fair treatment. Declining workplace satisfaction: Morale noticeably worsened across campaigns, with many employees expressing frustration in Town Hall meetings

Découvrez plus d’avis sur TaskUs

5,0
26 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The Frontline First culture is unlike any other organization I have worked for. I feel like the CEO and other CSuite leaders are transparent and approachable. Solid leaders who clearly understand the needs of employees.

Inconvénients

Like all companies there are opportunities to improve, so nothing really worth mentioning.

4,0
17 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Loved the LXL management chain. Supportive, fun, progress-minded. The company as a whole was okay, but the department I was with made it amazing. Lots of opportunities to develop skills. Absolutely incredible visibility for diversity, which is celebrated and respected without hesitation.

Inconvénients

Very high demand. Can be very challenging to learn how to balance work and breathing room without falling behind. Many other departments were quick to blame the LXL department in front of highly regarded stakeholders for failures that were not of our own. Pay also changes depending on the client you work with. My client was the highest paying client at the time I was employed. The LXLs working for the branch-off of work from my client were paid much more than I due to the intensity of the work. My pay was considered the cap for where I was, and getting a raise that was not just a few pennies was not going to happen. Moving up is possible but limited. Due to this company being a BPO, if the client no longer needs our work, we are liable to be laid off. Employees are not contracted, but TaskUs is contracted to the client. Layoffs are a possibility, be it near or far. I was laid off after 4 years and saw many waves of many sizes laid off while there.

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