Antagonizing Toxic Working Environment - Avis employé RMA Coordinator Super Micro Computer, Inc. (Supermicro)

Cons? Limitless. I can write a book about my experience here at SMC. - Zero guidelines & zero procedures. Worst training I have ever seen. In other words, no reference material. The only way to learn is to mess up. You’d have to make your own “How to Guides”. To add onto this… The #1 reason why there aren’t set guidelines or procedures is practically due to how the management feels that day or week. One week you’ll be following procedure A, next month you’ll have to follow procedure B. Several months after that you’re being questioned as to why you’re going Route B and not Route A. - Understaffed. Has anyone ever heard of a customer service center that is run by less than 20 people? Hundreds of customer accounts to manage, a plethora of duties for a variety of customers, and no streamlined procedures to follow. As big as Super Micro is you’d expect their customer service to have over 20 people. - Under paid. This ties into the above point. For the amount of work you’re given, the pay is definitely not worth it. Many start at a range of $13.00 ~ $16.00. Raises? You’ll be unpleasantly surprised. - No promotions or advancements available. Many can vouch for this. I’ve discussed this topic with many individuals in each department. (Warehouse, RMA, Sales, Engineers, Technicians, etc.) You will hands down likely to leave the company with the same position you were given at the start. I’ve known PMs that stay as an “entry level production manager” for over 5 years with no chance of promotion. The ONLY way you’ll get a promotion is if someone leaves and you’re “buddy buddy” with the head of the department. - “Open Door Policy” is taken very lightly. There’s always going to be conflicts between people in virtually any working environment but… things are usually swept under the rugs here. I’ve seen harassment cases get blown away as if it was just a feather caught in the wind. Victims involved are usually left with a bitter aftertaste with no resolution in sight. Some people seem to have leverage with the managers here that their wrongdoings get overlooked. I’ve voiced my concerns about workers that have nasty attitudes who over the years don’t seem to change. My bosses would just tell me to ignore them and get on with my business. - Rarely open to new ideas and suggestions. If you have an idea that you believe can benefit you or your coworkers, you’d best believe it won’t be taken in to consideration. Although you’re told that if we have any ideas or suggestions and that you should bring it up… when you do… it’ll get brushed off. I've lost count how many times I’ve tried to bring something up and my suggestions were thrown out the door. - WEAK MANAGERS. The RMA department here gets a lot of “guff” from other departments. You’re going to get picked on and nagged at by other departments. Sales often treat you as if you’re yesterday’s garbage. PMs will look at you as if you’re brain dead when you seek their help. Almost every other department looks down on RMA. Yet despite all this when it comes down to fulfilling their customer’s needs, these same people who beat you up will look to for magic. From the CEO all the way down to sales, if you can’t conjure up some magic to make a miracle happen… You’ll be hearing about it sooner than you type up an explanation. What do your managers do? They cower in the corner and come back and verbally beat us with complaints from upper management or other departments. - Large turnover rate. I can’t quite speak for other departments but you can probably see from other reviews that RMA is not the only department with this issue. Why do people leave? Everything that you’ve read above attributes to this. However, in RMA most people leave due to the mountain of work they expect you to do versus the amount they pay you. Within the last year and a half RMA has had six people quit. Remember what I said about less than 20 people in this department? Take that into consideration when you think about these six leaving. My piece of advice to applicants who are dead set on giving the RMA department a try, don’t talk back to your Supervisor & Manager. It will get you nowhere. As a matter of fact, these people will make it their goal to make you miserable to the point where you become hostile. You’ll eventually feel your health deteriorate with the constant ridicule you’ll get from your supervisor. Also be prepared to carry water one day and next week push a mountain. (Obviously this is a hyperbole, but this is how often processes change. Again it’s based on your management’s mood) There is almost no point in expressing new ideas because the supervisor will cut you off before you can finish to express their point.