Great company, bad structure - Avis employé Billing Services Technician Selective Insurance

Strong but difficult leadership during transformation.

Relocation causing some some concern

Decent benefits and decent coworkers

Working at Selective was a toxic work environment shaped by favoritism, excessive workload expectations, and poor boundaries around employee availability. Management often applied expectations unevenly, which created a lack of fairness and accountability. High performance did not always seem to be the primary factor in decision-making, which undermined trust in leadership. There was also a strong “big fish, small pond” dynamic, where internal status and informal influence often carried more weight than actual performance or collaboration. This contributed to a highly political environment where trust between colleagues was limited and information did not always feel safe to share openly. Employees were expected to be available far beyond normal working hours, creating an unsustainable “always on” culture with no real work-life balance. The workload was consistently too high for the compensation provided. Internal politics further interfered with day-to-day work and made collaboration more difficult than it needed to be. In practice, this environment often encouraged self-preservation over teamwork, which made it difficult to build trust or rely on others consistently. Overall, the environment was not structured in a way that supported long-term employee wellbeing or retention. This is not a workplace that supports a healthy work-life balance. For me, the experience felt unsustainable, and over time it became clear that the environment was not conducive to long-term growth or wellbeing.