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      Rithum

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      Avis sur Rithum

      Private equity ruins the party again - Avis employé Software Support Specialist Rithum

      3,0
      29 avr. 2025
      Software support specialist
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Fully remote, amazing benefits, and the people are the best coworkers you'll ever have.

      Inconvénients

      Since being purchased by a private equity firm a few years ago, the company culture (which had once been superior, THE reason to work here) has tanked. A huge round of surprise layoffs in 2023 were done apparently without any research into the load-bearing capacity of the people being let go, leading to a bunch of them being offered their old jobs back, or worse, a short-term extension on their last day. Super embarrassing for the company and sent morale circling the drain, from which it never really recovered. Another two rounds of layoffs since then have felt similarly haphazard; a large chunk of the customer support / software support team was outsourced to overseas temps without any appearance of considering job performance, pay rate, or any other factor.

      Découvrez plus d’avis sur Rithum

      5,0
      20 avr. 2026
      Sr customer success manager
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      CS org combined with Renewals some time ago. Since then, the Customer Success leadership has put the team in a great position to succeed. Providing solid tools and direction, using metric-based approaches and not aimless goals (like having to hit a generic 'calls made' goal)

      Inconvénients

      Upward movement career-wise can be a challenge

      4
      3,0
      16 juin 2026
      Technical account manager (tam)
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      -Smart, supportive colleagues and I had great management on my side of the services business -Fully remote with solid benefits and PTO (doesn't roll over year-to-year anymore but you do get a lot of it) -Platform that covers almost every facet of ecommerce and exposes you to tons of different functions and use cases of it daily -Opportunities to work with leading brands and marketplace partners -Rithum for Brands (formerly ChannelAdvisor) name still carries a lot of weight in the space

      Inconvénients

      -Pay here has never been competitive and is disproportionate to the levels of stress and responsibility -Leadership leaning way too much on outsourcing for client facing tasks -Success here started to feel more defined by activity metrics instead of client growth and sentiment -Lots of the typical 2026 messaging around AI that often doesn't feel particularly relevant to clients' issues or what your needs are in the role

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      Recherches associées: Offres d’emploi chez Rithum | Salaires chez Rithum | Avantages sociaux chez Rithum | Entretiens chez Rithum
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