The Most Stressful Job You Will Ever Have - Avis employé Claims Generalist Associate Progressive Insurance

3,0
19 nov. 2022
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great company to work for...great benefits, great incentives. They hire suppportive people and that creates a great team environment.

Inconvénients

They start most people in the claims generalist trainee position, but there is such high turnover because that is the most stressful job that exists in the company. The company has very high expectations but due to the workload and not being able to retain employees, these expectations cannot be met. When a claims associate quits, all their work gets dispersed to other claims associates and A LOT of people quit before or within their first year. The salaries for these positions are not enough for the demands placed on those in these roles. There isn't enough people to handle the workload, so people quit. They try to hold meetings about handling the stress, but until they learn how to pay their employees appropriately to the amount of work they do, they will not be able to solve this problem .

Découvrez plus d’avis sur Progressive Insurance

5,0
11 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Company has a good culture. Coworkers were great, actually felt like family. Year end bonuses.

Inconvénients

Work/life balance was difficult as some jobs were very stressful. Sometimes felt like you had to play the politics to get to where you want to.

5,0
22 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Inconvénients

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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