worth the hassle - Avis employé Claims Adjuster Progressive Insurance

4,0
17 juin 2015
Recommande
Approbation du PDG
Perspective commerciale

Avantages

gainshare, etb and flexibility is awesome. flexibility varies upon which department you are employed under. I got hired 3 weeks before the gainshare deadline and still got a bonus check, how awesome is that!!!!! it was a minimal amount but still thought that was cool. it is a challenging experience to get hired at progressive. but once your hired really the sky is the limit. they encourage growth and promote within. you tell them where you want to go your ideal job and they lay out which jobs you need to do to get too your ideal job, the perfect stepping stones. at this point im not looking for another employer. progressive is thr best employer Ive had thus far. I just got promoted after 6 months to a higher position, so the jobs are there just have to have the skills and motivation to move up the ladder. thanks for reading this longgg message. best to luck to all interested candidates!!!!

Inconvénients

with every job there is consistent change and improvements, but at progressive customer service is the holy grail. If you dont say some scripts verbatim you can be penalized as non standard if that can is pulled by your supervisor for review. There is huge emphasis on getting get positive results from the customer, as it should be. I disagree with sick and vacation being combined in one. I literally came to work sick vomiting and had to suck it up because you cant request etb off the day off , it has to be prior. plus time off is based upon business needs. but how am i suppose to forecast being sick!!!!!

Découvrez plus d’avis sur Progressive Insurance

5,0
1 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Work life balance is decent

Inconvénients

Management can be overbearing with the micromanagement

5,0
22 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Inconvénients

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

Voir les avis par: Utile|Évaluation|Date|Tout