Avantages
You can quit! There is life outside of Progressive.
Inconvénients
-they count on constant mass hirings to replace their consistent high turnovers from people leaving the company in droves, they literally factor in burnout into their hiring practices, especially for the PCS role -you can be the senior person on your team with as little as 4 months at the company, which is insane. No one usually makes it to 9 months, let alone a year. -you will work unpaid evenings and weekends as a matter of course to try and keep up with their crazy metrics. officially they will talk about work/life balance, but it is nonexistent here -when you are out (sick, pto, etc) no one handles your files even if you ask for help with new or urgent files, not even your supervisor helps, even when you beg them to. they just send you extra reminders that you are behind on those files when you are back in the office and then they count them against you when they review your metrics -this place lives and dies by its metrics -when you are out no one tells callers that you are out and then you get angry callers to deal with when you return, like if you were out sick suddenly -the workload is crushing and only gets worse with time -management does not care about you whatsoever -you will get lots of corporate emails about empowerment and wellness but then they have no problem working you into an early grave -do not apply here, worst job I have ever had, this is not typical for insurance company or claims even -if you ask for help you are threatened with probation or termination