Avantages
1) great work culture 2) The colleagues are very friendly and approachable. 3) There is good work life balance 4) Managers are very supportive 5) You get to work on projects that are aligned to your interests, and the projects are mostly quite challenging as well.
Inconvénients
1) The pay is not that good, considering the fact that they recruit people from tier 1 institutes. 2) Most EDGers find the technical support part uninteresting and tiring. I personally don't feel that it'll help the new recruits in long term. there is not much skill that is learnt through technical support. 3) You might not get a chance to join the team or your interests. It all depends on the requirements. Until you get transferred, you might not get to experience the actual development cycle. 4) You will have to spend some time on things that are hardly anything technical . you'll be judged based on that too.