Fear, fear, fear. That's the way people are being managed. You are constantly wondering if you are going to lose your job, the inept management of some of the senior customer care management is laughable. When your team is performing well, you are instructed to find problems in your team. This is not right.
Technical difficulties are a constant, but a few months down the line the CCA can be blamed for it and entered into a disciplinary.
The paybands for the roles have all been lowered, which was not communicated and when questioning it you get lied to.
Good people get overlooked as they might be a threat to the control the senior management team are trying to grab. It was such a great place to work, but the last year has been atrocious.
