Sudden fluctuation in call volume without any warning - Avis employé Interpreter LanguageLine Solutions

3,0
6 mai 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Good pay for just starting out Work from home Training is great and paid

Inconvénients

The pay is kind of low No room for promotion Back to back call is what they want Too many rules Feels lost, I can’t tell how poor or well I perform, barely receive any email from the company regarding anything Too many categories of calls, hard to expect what’s coming next, makes me very anxious when I work

avatar
Réponse de LanguageLine Solutions
1y
Thank you for taking the time to share your feedback. We’re glad to hear you appreciate the flexibility of working from home and the quality of our paid training program. Your experience and well-being as an interpreter are important to us. We understand that fluctuating call volume and the wide variety of call types can feel overwhelming at times. Interpreter work can be fast-paced, and we strive to prepare our team as best as possible with resources and ongoing support. It's unfortunate you feel disconnected and unsure about your performance. We want to make sure you feel supported and informed in your role. If you're not receiving regular communications or performance updates, please reach out to us at interpretercommunications@languageline.com.

Découvrez plus d’avis sur LanguageLine Solutions

5,0
27 oct. 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Providing communications help for health care, insurance, beginning of life, end of life, counseling, IT. Among the highest minutes in the industry. Great record keeping, and pay is only 7 days after the close of every month. The annual training as well as recertification is paid events. Offers relative independence, after several audits, if you comply with excellence in customer service, you are pretty much on your own.

Inconvénients

The minute rate is among the lower side among language companies. Find that while you can gain lots of successful advice from the company bulletin board, but offering advice is often better to those in authority.

avatar
Réponse de LanguageLine Solutions
7mo
Thank you for taking the time to share such a detailed and insightful 5-Star review. We’re glad to hear you value the meaningful nature of the work and the opportunities to make a difference across so many vital sectors—from healthcare and insurance to counseling and IT. It’s wonderful to know you appreciate the structure, record keeping, and flexibility that support your independence and professional growth. We also appreciate your feedback regarding pay and communication. We’re always reviewing ways to remain competitive and to strengthen collaboration across all levels. Congratulations on your success and progression from Interpreter to Tester—we’re proud to see team members grow and thrive within LanguageLine!
2,0
14 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

We are given the tools to do the work and management is good. Very talented, small team of engineers. You are left alone for the most part.

Inconvénients

Some managers are very abrasive and hard to deal with. Pay is dismal (better negotiate a good salary up front) and we haven't had raises in a long time. They don't even keep up with inflation, yet health insurance prices go up yearly. Bonus has no logic to it. It's decided by made up projected numbers that are completely unrealistic some years. There is very little guidance on where we are going except for one meeting a year.

avatar
Réponse de LanguageLine Solutions
1mo
Thank you for sharing your experience and for your more than 10 years of service with LanguageLine Solutions. We appreciate your recognition of the supportive management, talented engineering team, and the tools provided to support your work. We also value your candid feedback regarding communication, guidance, compensation concerns, and team collaboration. Input like yours is important as we continue reviewing our practices, resources, and internal communication efforts to better support employees and teams across the organization. We encourage you to continue sharing feedback with leadership and, if you would like to discuss your experience further, please feel free to reach out to interpretercommunications@languageline.com.
Voir les avis par: Utile|Évaluation|Date|Tout