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KeyPoint Government Solutions

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No work life balance/ No OT/ Unrealistic expectations/ Exploitation - Avis employé Field Investigator KeyPoint Government Solutions

1,0
13 mai 2018
Recommande
Approbation du PDG
Perspective commerciale

Avantages

It's a paycheck and benefits.. Also they reimburse your mileage at the national rate. You make your own schedule

Inconvénients

I am so exhausted and overworked. My field manager constantly throws work at me, expects me to cover it and promises she’ll work with me on due dates; only to deny due date extensions when I need them. I am currently covering about 80 miles per day and working from 7:00 am to 8:00 pm or more. On Thursdays I am usually low on hours with about 1 to 2 hours left and they do not approve OT, yet expect me to do and submit the work on time. I am just exhausted and I need to get out of this contract they made me sign because they have very unfair practices. Do not do it! I am a very good performer in my area and their reward is always MORE WORK! When you submit your case, another case comes in within 24 hours. If another investigator in your area is lazy, and does not do a lot of work, you will get their cases! The virtual training is interesting. They make you go to Colorado for 2 weeks for in house training, and that was fun, but you're in the classroom from 8:00 am until 5: 00 pm every day. I know, it's for training, so it's expected, but as soon as you finish your training in house, FORGET MOST OF IT. Delete 90% of it because the field work is a whole different beast. After in house, you'll get to do on the job training with a "seasoned" investigator. I learned my OJT trainer had been with the company about 8 months and other than providing tidbits of useful information, she just added on tons of stress. I worked endless hours during OJT because my trainer wanted to look good for our field manager and she did not allow me to claim OT stating "driving time, or admin time is not really work". Yes, that's the mentality and culture in this company. Back away now... and take me with you!

Découvrez plus d’avis sur KeyPoint Government Solutions

5,0
11 mars 2022
Recommande
Approbation du PDG
Perspective commerciale

Avantages

great employer for what it is

Inconvénients

not as far as i can see

5,0
8 mai 2015
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Automated assignments are great. Dynamic, ever changing policies keep me mentally sharp and safe from hitting higher tax brackets. I can't say enough good things about KGS. They want me to succeed and constantly look out for me by heavily over assigning work forcing me to become a better investigator. Sure, I haven't been good enough yet to meet stats or bonus but they keep pushing me to succeed and I appreciate it. I know I'll get there one day. Some BIs get frustrated, but not me. The reviewers help me out by enforcing the daily shifting standards and I've made a game out of trying to get the same answer from different reviewers every week. It helps relieve stress. That's another reason I love KGS. Keeping up morale in unexpected ways! I also commend KGS for swimming against the tide and trying to make automated assignments work. Sure it's been tried everywhere else and it is failing just as badly here as in other companies but at least they're trying! I like that "SMART" sends me in all directions, wild distances, ignores case integrity and gives me transmissions due every day of the week. It keeps the job interesting. Sure it kills my stats and jeopardizes quality and integrity but big KUDOS to the company for trying. I hear investigators, field managers, workload managers and all the regional managers hate the program, so Way To Go, CEO for making this needed change happen. We were flailing around out here before with tightly zoned areas and balanced case loads. It is inspiring to us to see the CEO go against the wishes of 99% of the company and be willing to degrade efficiency in the field in order to force this needed change! The main reason I stay with KGS is because they make me feel so valued. I know the USIS people were brought in at higher salaries than those of us who've been loyal to the company for many years, but so what? With the stellar way the ran that company, who can blame KGS for wanting to hire them to run this one and paying them more than their KGS peers? It just makes sense. Those long time KGS employees who were passed over in favor of the new people should be thankful they're in such experienced and capable hands. You can already see the USIS's atmosphere of trust, integrity, loyalty, honesty and transparency flourishing now at KGS!

Inconvénients

I can't seem to get to 200% of my "minimum" case load. Not sure what I'm doing wrong. Many of my coworkers are well over 200% but I can't seem to get past 180% week over week. I've asked my FM for help but they insist I'm actually only assigned to 100%. It gets frustrating. I had 2 days last month with no transmissions due. I'd really prefer to have them due Every. Single. Day.

98
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