Burn out central - run far away from Iterable - Avis employé Customer Success Iterable

1,0
16 févr. 2024
Recommande
Approbation du PDG
Perspective commerciale

Avantages

There are some amazing people who work at this organization that care about their colleagues and customers. People Managers who have a long tenure truly live by the values that Iterable used to have. They have decent health benefits.

Inconvénients

Buckle up because this is going to be long. -They've had several restructurings over the last two years that have severally cut back on much needed staff. -They refuse to back fill positions from employees that have quit, and then they spread out the work amongst remaining team members while still piling on new customers. This has led to SEVERE burn out across the organization and it's causing constant stress for people who are customer facing. Little do they realize and acknowledge that continual stress is DETRIMENTAL to employees physical and mental wellness. - The "values first" mindset are literally empty words at this point. Upper management, the board, and executives do not care about the people who are driving this company forward. They've continually cut back on benefits, which directly corresponds to a pay cut. They've also changed how they pay their employees based on geo location. Even then, their "pay" can't even be classified as a livable wage for the bay area and NYC. - We used to have balance days where we had the first Friday of the month off. It was a great way to help provide balance with work and personal life. Right before Christmas, they removed this benefit for our company. It's quite despicable to see a CEO deliver this kind of news as people are gearing up to spend time with their families for the holidays. - There are constant changes to internal processes, which are basically impossible to stay on top of at this point. - Upper Management and Executives have continued to pile on more work to their employees, while making KPI's and bonus options almost impossible to achieve at this point. It's directly impacted our availability to get paid our bonuses, which means they're getting to keep more money that we should be earning. Mind you, this is all in the name of "going IPO." The list of negatives grows daily at this point. Do not work for this company if you value you physical and mental health. The way they are operating is not sustainable long term.

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5,0
23 mars 2026
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

- New CEO and leadership show early signs of moving faster and better decision makers - Remote friendly culture - Competitive pay

Inconvénients

- Average or below par team members get promotions all the time

3
avatar
Réponse de Iterable
2mo
Thanks for taking the time to share your feedback! It’s great to hear that the shift in our leadership and the focus on moving faster is resonating with you. We are committed to building a culture of high performance and ensuring our promotion processes are fair and objective. Our new leadership expectations are a big part of that, designed to give us a shared standard for what "great" looks like at Iterable. I also appreciate your advice on staying close to our customers; that focus is exactly what we mean when we talk about our core value of "running as one." Thanks again for being part of the team and for your honest perspective. -Jim Bartolomea, CPCO
2,0
15 juin 2026
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

There is a tremendous amount of talent at Iterable. The people are smart, they care, they word hard and tirelessly, and they constantly try to find a way to be successful. Often, you even feel joy when with your colleagues because they are truly good humans that believe in the trajectory of the organization.

Inconvénients

If the product is not differentiated, then a company-wide strategy should be instituted on how to land business. If profitability is the most important, then there will not be any land grab opportunities. When your entire company is at a awards dinner and your new CEO stands on stage and cusses you out for not being in seat and you are still not hitting OTE targets, why would you want to stay? The culture is floundering. The product is not moving fast enough to compete. The finance team won't allow creative deal structures. And the culture is not worth the pressure and lack of ability to be successful.

avatar
Réponse de Iterable
1d
It’s great to hear you recognize the incredible talent and drive of our employees. We’re committed to a positive culture and always working towards differentiating our product. I appreciate your feedback on these areas. If you're open to it, I'd welcome the chance to connect and learn more about your experience so we can continue moving in the right direction. -Jim Bartolomea, CPCO
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