Management is really out of touch
New EHR system is terrible, slow, and affecting productivity. Management doesn't care.
Poor pay. Mandatory meetings you don't get paid for.
Demanding, draining patients.
Réponse de Included Health
1y
Thanks for sharing these insights. We understand that EHR transitions can be challenging, particularly at the start. We’re actively investing in our technology and workflow enhancements to support both our clinicians and members. If you’re open to it, your liaison, leadership, or Talent Partner is always available to listen and work with you to improve your experience at Included Health. We appreciate all that you do!
A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills.
There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.
Inconvénients
Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience!
There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri.
Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER
2
Réponse de Included Health
1mo
Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.