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Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and understand your concerns regarding management. We strive to create a supportive and trustworthy environment for all our employees, and it is clear we fell short in your case. Your feedback is invaluable as it helps us identify areas for improvement. We are committed to addressing these issues and ensuring that our management team receives the necessary training to better support our staff. If you are open to it, we would appreciate the opportunity to discuss your experience further. Please feel free to reach out to me directly. Your insights will help us make meaningful changes. Michael.Nastri@hercrentals.com