Technical Support Agent - Avis employé Technical Support Agent HCLTech

1,0
27 janv. 2016
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Only good thing is amount of experience you can obtain if you wish to do so. Other than that there are no good points in this company.

Inconvénients

No management. Agent with good technical and customer care skills becomes agent, mentor, team leader and manager while people that should represent these roles spend entire time chit chatting and gossiping or even watching cartoons. I spend most of my time troubleshooting 3rd party issues assigned to me by managers even though we should not be supporting things not related to eir, training new staff, taking care of complicated issues and not even one thank you goes my way from anyone other than customers. They train staff without giving any bonuses or incentives.

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5,0
16 mars 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Supportive team environment Great opportunity to learn and grow Collaborative culture Interesting and challenging projects Flexible work environment

Inconvénients

Some processes could be more organized as the company continues to grow. Communication between teams can sometimes be improved.

1,0
29 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

nothing, really, nothing appears to be functioning in this organization from onboarding over working, billing, offboarding

Inconvénients

I have not been paid for my work after almost 90 days now. There is no formal explanation or refusal, but they are just sitting it out it appears, pocketing the money that has been paid on my behalf by the client.

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