5,0
15 déc. 2013
Employé (ancien), plus d'un an
Noida
Recommande
Approbation du PDG
Perspective commerciale
Avantages
Process driven organisation which empowers its employees to develop skills and build unmatched talents / teams. I worked in the ASM space and learnt a lot , HCL establishes a predictable methodology across the organization by defining, supporting and governing a Unified Application Support and Maintenance (ASM)services across verticals and horizontals.
Inconvénients
Business and ASM / AD managed services delivery is not aligned this leads to escalations and delivery issues. There must a core team to lead an initiative to align business with delivery. Contracts are signed without proper due diligence this leads to delivery slippages and escalations.