Avantages
Experience working with the public. Online classes, If they have it, a company awards dinner.
Inconvénients
No clients because everyone is greedy, low pay and no bonus, pay cuts every year, bonus caluclations keep changing to pay less. After a few years there are no more easy classes to take. Update on tax laws required every year. If you don't get enough training you will not be allowed to work any returns and if you don't get certified to do New York or California you can't do work from home, work online returns. They put you on the schedule for up to 9 hrs, but with no clients, you just sit there and do nothing, no outside online access. Poor communications with scheduling. Don't make any plans, they will put you on the schedule and not tell you, then expect you to show up with less then 24 hrs notice. If an problem comes up while at the office, forget leaving, they won't let you. This year I was not working on a Thurs. so I made plans to visit family. I informed I had to work open to close the next day on the night before. I asked if I could leave at 5 pm around 3pm that day, because of those plans, and was told that I could not leave because the manager would be working alone, (no walk-in customers all day), 2 min. later another employee came in and I was still not allowed to leave, so I sat and did nothing for another 2 hrs. No "Life Balance", when you are not the manager.