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      H&R Block

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      Avis sur H&R Block

      You're worth more - Avis employé Client Services Representative H&R Block

      3,0
      1 févr. 2023
      Client services representative
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Flexible schedule, affordable tax return option for employees. Also, educational opprtunities to become a tax preparer.

      Inconvénients

      The title is misleading. As a CSR, you're supposed to be half admin, and half customer service. 95% of the time is spent calling old clients to get them booked for tax returns. Most of the clients don't appreciate repeated calls (sometimes up to five times in an 8 hour shift). There is some administrative and light janitorial work involved, but that's par for the course.

      Découvrez plus d’avis sur H&R Block

      5,0
      22 juin 2026
      Employé (anonyme)
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Great work during tax season

      Inconvénients

      Not available year round for most employees

      3,0
      23 juin 2026
      Senior tax analyst
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Flexible availability. Path for promotion is obvious and quantified.

      Inconvénients

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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