Love the people not the politics - Avis employé Client Service Leader H&R Block

3,0
2 août 2014
Recommande
Approbation du PDG
Perspective commerciale

Avantages

I loved my staff and the clients. I managed for several years as well as wrote returns. Love dealing with people in general and resolving issues.

Inconvénients

The communications from management and Kansas City were adequate at best. I understand that it is a publicly traded company but the clients should be the main priority

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5,0
22 juin 2026
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great work during tax season

Inconvénients

Not available year round for most employees

3,0
23 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Flexible availability. Path for promotion is obvious and quantified.

Inconvénients

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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