Good company - Avis employé CSA - Customer Service Associate Firstsource Solutions

4,0
4 avr. 2024
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Good company with good process with incentives Work colleagues and management is good Rewards and recognition given for employees and perks too Pick and drop facility at night schedule Good company overall to work Awesome work environment especially in non voice process Good incentives when worked on targets and performance based pay is good N health insurance provided by company is sufficient

Inconvénients

Incentives have way many parameters to cover Pay grade is bit low Promotion is bit slow Some process have work politics can hamper progress Rotating shifts and process shifts anytime Need to take care of health overall due to work shifts and work targets Following scheduled breaks and 1 hour break in 9 hour shift overall seems laggy

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Réponse de Firstsource Solutions
1y
Thank you so much for taking the time to leave us feedback. We are pleased to hear that you find the company to be good overall, with effective processes, supportive colleagues, and a positive work environment. We are committed to providing rewards and recognition to our employees and offering perks such as pick-and-drop facilities for night schedules. We are also glad that you appreciate the incentives and performance-based pay, which are designed to reward hard work and achievement. We strive to maintain a great work atmosphere, especially in non-voice processes, and ensure that our health insurance meets the needs of our employees. We are committed to providing clear pathways for career advancement and are actively working to streamline and enhance our promotion procedures to better support employee growth.

Découvrez plus d’avis sur Firstsource Solutions

5,0
4 déc. 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great team support from everyone

Inconvénients

Not much pto and policy change

3,0
23 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Inconvénients

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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