This is a temporary job, not a career. - Avis employé Sales/Cold Calls Firstsource Solutions

2,0
5 déc. 2023
Recommande
Approbation du PDG
Perspective commerciale

Avantages

- The people that I have worked with here are great - Managers are eager and committed to help you learn - Training period is quite fun if you have a good group - Free Sky package with the job - Great way to build confidence with speaking and in sales.

Inconvénients

- The business structure is terrible, misinformation is highly common throughout the ranks. - Working for Sky in the Prospects department is very intense and extremely draining - Hours are from 10am - 6:30pm / 11:30pm - 8:00pm - The software that is used to make calls is extremely intrusive, every possible action on this system is measured and made note of onto a database that is sent to your managers for inspection. - I was told by a manager during training that if we were 1 minute late from our breaks or lunch that we would be docked at least 15 minutes pay, which I then found out from another manager that it wasn't true... again, common misinformation. - Firstsource is only the third party to their client Sky to help them with getting new customers... but Sky is absolutely unethical, misleading and overpriced, I actually felt guilty for selling people sky packages for how much the company increase their prices to. - The job was advertised as 23K a year, was actually 19K - they are constantly praising the fact you can make a killing with bonuses but you have to graft to make the amount that the job is advertised for. - Have had issues with pay while at this job.

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Réponse de Firstsource Solutions
2y
Thank you for sharing your feedback about your experience working as a phone agent for our outsourcing company. We're glad to hear that you enjoyed working with your colleagues and found the training period helpful for developing your sales and communication skills. However, we regret that you encountered some challenges with the business structure, misinformation, and the intensity of the role. We strive to deliver high-quality customer service on behalf of our clients, and we recognize that this can be a demanding and fast-paced environment. We apologize if you experienced any inconsistencies in the messages you received from management or if you encountered issues with pay or work-life balance. We take your feedback seriously and continually review our policies and procedures to ensure they are fair, transparent, and supportive of our employees.

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5,0
4 déc. 2025
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Avantages

Great team support from everyone

Inconvénients

Not much pto and policy change

3,0
23 juin 2026
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Avantages

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Inconvénients

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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