Downward spiral - Avis employé IT Support Express Scripts

Incompetent upper managment. Our IT director 's previous job was at a brewery and explained that to truly understand the company, he spent a day in the brewery and doing deliveries, so, for us to understand Express Scripts, we should go visit its automated mail-order pharmacy. If that doesn't show a total misunderstanding of the complexity of a pharmacy benefit management company, I don't know what does. Yet these are the guys making the IT decisions. Funny how none of the major screwups of recent software releases and the costs involved in fixing them make it into the management slide shows or the press.