Avantages
The people and workforce are Expedia's best asset. You will work and interact with (mostly) great people of different backgrounds and nationalities. The international mix is enjoyable and even addictive. You will make friends for life, even after you have resigned from Expedia. Expedia has a few nice benefits: pension contribution (doubling of your own monthly contribution), meal vouchers, yearly wellness budget to spend on whatever you prefer. If you are looking for a company with nice people that provides a stable monthly income for only 8 hours a day and you are not too ambitious then you should consider sending your CV.
Inconvénients
Previous decennium Expedia was listed in the top 5 best employers world-wide until a number of years ago, yet unfortunately has been reduced to a below-average typical US-led corporation which is no longer interested in the concerns of its human capital. Expedia's answer to any problem is to implement more corporate policies, processes, procedures, more restrictions and in particular more micro-management. You will be measured and monitored for your entire online activity. Only working cases is marked as productivity. The providing of training, mentoring, or learning about new processes or technologies are considered as non-productive activities. Experience, seniority and added value have a negative effect on your statistics. At the end of the day/month/year you are a number with performance statistics in some Excel. Management is not supportive but will remind you of your corporate duties and not to expect anything or question any decision making. The result is that many well-performing, knowledgeable, experienced employee have left the company annoyed and frustrated while other non-performing employees can remain in the company (as long as they produce the bare minimum of statistics). Expedia is not a knowledge-driven organisation that invites proactiveness or changes but instead a rigid corporation that rewards obedience and compliance.