Used to be great, but the growth kinda ruined things - Avis employé Satisfaction Assurance Associate Custom Ink

1,0
30 déc. 2017
Recommande
Approbation du PDG
Perspective commerciale

Avantages

- The people! Because CustomInk is a ~hip~ company, the workforce is young, creative, and talented. You will meet tons of amazing people and make lifelong friends. - This also leads to a great environment. It's casual and there used to be a lot of collaboration. - Benefits. There's always free food, frequent catered lunches or lunch parties for your team. Medical benefits are dirt cheap. Discounts on purchasing blank clothing. Lots of vacation time. - You can actually make a good salary if you're performing well and doing overtime. - There was always encouragement to explore other departments via cross shadowing and training, and a lot of opportunities to try new things. - My training program included training for other positions that I would be working closely with. This was super beneficial in the long run, and it was fun. - There's usually some flexibility with working from home (if you can/need to).

Inconvénients

- The fast growth of the company was it's major downfall. It could not keep up with how quickly things were progressing, and unfortunately led to a lot of inexperienced managers. Not only lower level managers, this includes people managing entire departments. Also caused a lot of veteran employees (successful employees, mind you) to leave the company. - It feels like high school. There are cliques, and it's actually even worse with the management team. - If one of the managers doesn't like you personally, you will never advance. The company needs to work on promoting due to merit and qualifications, and remove the personal aspect from things. A lot of people felt like they were shunned or "black listed" for various reasons. - "Ownership" is a core value of the company; unfortunately, most of the management team does not respect this. - There's a lot of "required" overtime. I don't think this is even legal. - Overall, CustomInk is not what it used to be. Had this review been written 4 or 5 years ago, things would've been very different. Nowadays, you are simply a number and can be easily replaced. They will not care when you leave, regardless of if you were a top performer or not.

Découvrez plus d’avis sur Custom Ink

5,0
24 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Friendly staff and flexible hours made for pleasant work environment

Inconvénients

The commute was too great

1,0
26 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Good benefits and diversity initiative at the time.

Inconvénients

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
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Réponse de Custom Ink
2w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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