Avantages
Great work environment. Everyone is very friendly and it's easy to make friends. Supervisors are extremely personable and non-intimidating. Management cares for its employees and genuinely appreciates their efforts. Great opportunities for entry-level positions, especially college graduates. Little perks here and there such as free bagels on Tuesday, "free smoothie days", and getting your birthday off as a paid holiday really go a long way. Having weekends off is also no reason to complain.
Inconvénients
Customer Support can be a difficult job no matter what. We deal with a very high call volume daily and it can naturally be stressful at times. Spending 6 hours in real-time during an 8 hour day is challenging and doesn't always give us the time we need to assist customers in our backline. Communication between departments can be difficult as well. We also only get half-hour lunches whereas most departments get an hour.