perfect job - Avis employé Customer Service Representative (CSR) AnswerFirst

4,0
13 juill. 2023
Recommande
Approbation du PDG
Perspective commerciale

Avantages

* overtime * hours around your schedule * goggle chat for assistance while on call * easy to advance * great support * benefits, pto, and bonus * alternating holidays

Inconvénients

* 24/7 but can only work until midnight est until you advance higher up * busy call center but can step away when needed * some clients do not seem to be screened well though it is claimed so, a few seem like scammers *calls are auto answer without prior warning * no equipment provided

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Réponse de AnswerFirst
2y
Thank you for sharing your detailed feedback! AnswerFirst has always vetted clients to ensure they are a good fit for our service. At times, issues do not surface until the partnership begins. When call flow concerns are identified we work with the client to make a change that would permit a better outcome with their calls or decide if the partnership still makes sense. We have implemented a new policy on our terms of service for clients that we hope will mitigate these issues going forward. Thank you, again, for the valuable feedback.

Découvrez plus d’avis sur AnswerFirst

5,0
15 avr. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great company, great people to work with. Flexible schedule, and great management.

Inconvénients

Call volume can be hectic and the script can be rigid at times. Also, pay can be better.

4,0
2 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

I love the Schedule flexibility

Inconvénients

Wish it were weekly and hourly Pay

1
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