Client service and office support positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Duties

We are currently recruiting for office support positions. If you are client-service oriented, are focused on collaboration and teamwork and have the ability to adapt to new technology, this type of work may be for you! You could join a team of professionals engaged in making a positive contribution in the Federal Public Service.
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WHAT WILL YOU DO?
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The Document Control Support Clerk (CR-04) duties may include:

> Collect, review, analyze, identify and index incoming/ outgoing documents, electronic images, faxes, emails, voice mail messages or incoming calls and report within appropriate timeframe and initiate the required action.
> Assist the unit in workload management through the revision, tracking and preparation of all requests coming in the assigned unit; determine the nature of the request; respond and/or forward or assign the request to the appropriate destination; update the records case management system and extract reports in accordance with administrative requirements.
> Print, collate, fold and insert standardized communication products for distribution to members as part of the Center's printing requirements; and conduct peer monitoring to ensure quality standards have been met.

The Pension Assistant (CR-05) duties may include:

> Respond to client queries to identify and resolve problems; guide client in articulating their information needs; clarify the nature, scope and intent of their service needs; and ensure that these needs are addressed, in particular by providing them with the various communication products.
> Review and maintain related information in the appropriate database systems; quality control and analyze key data to be entered into the systems; seek clarification of discrepancies and ensure the information contained is in compliance.

Work environment

Intent of the process

This is an inventory of candidates to staff various CR-04 and CR-05 positions in Ottawa (Ontario). These positions will report to the Government of Canada Pension Centre. This inventory could also be used to staff similar positions on a temporary (casual or term) or a permanent (indeterminate) basis with various linguistic profiles and locations within the Public Service.

Employees of the federal public service may also be considered acting opportunities.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered for bilingual positions you will need to complete second language evaluations or have valid SLE results.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

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If you have the following education and experience; this job might be for you
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➨ Secondary school diploma (High School) or equivalent (e.g. General Education Development - GED)

Degree equivalency

➨ Experience in delivering quality client service
➨ Experience in the use of various software including: a word processing software, such as Microsoft Word; a spreadsheet application, such as Microsoft Excel; and email, such as Microsoft Outlook.
note: experiences could be acquired via work experience, committees or volunteer work.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
There are English positions and also bilingual positions (English and French).
If applicable, testing will be done at a later date to determine your level of bilingualism.

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

Degree equivalency

• Experience in the administration of pension or insurance benefits
• Experience working in an office environment
• Experience in providing client service by phone
• Experience in the field of accounting or finance
• Experience in reviewing, analyzing and correcting electronic data

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.