Travailler chez John Lewis | Glassdoor.ca

Présentation de John Lewis

Londres, Angleterre (Royaume-Uni)
Plus de 10 000 employés
1864
Entreprise non cotée en bourse
Vente au détail
Entre 5 et 10 milliards $ (CAD) par an
Inconnu

Avis sur John Lewis

3,7
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Paula Nickolds
75 Évaluations
  • «A fair and decent employer»

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    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme - Londres, Angleterre (Royaume-Uni)
    Employé actuel - Employé anonyme - Londres, Angleterre (Royaume-Uni)
    Recommande
    Point de vue neutre
    Approuve le PDG

    Je travaille chez John Lewis à temps partiel

    Avantages

    They respect their employees
    They do care about their employee experience
    The pay is at the higher end of the market
    They have a strong culture of gathering staff opinions

    Inconvénients

    They could be more innovative with the employee experience
    They are a little bit too paternal

    Conseils à la direction

    Be a bit braver about giving staff more autonomy. The Partners do care about the company and are a safe pair of hands - they could unlock a lot more efficiencies and good ideas if allowed to do so.

Voir les 648 avis

Entretiens chez John Lewis

Expérience

Expérience
65%
14%
19%

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96%
1%
0%
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Difficulté

2,7
Moyenne

Difficulté

Difficile
Moyenne
Facile
  1. Utile (32)  

    Offre acceptée
    Expérience positive
    Entretien facile

    Candidature

    J'ai postulé en ligne. J'ai passé une entrevue à John Lewis en août 2017.

    Entretien

    Had to complete two separate aptitude tests as part of the online application. You're prompted with different scenarios and you have to choose which solutions are best suited to the each scenario. Fairly simple stuff -- just common sense really. Take your time though.

    They followed up my online application with a text message asking to come in for an interview. I had already looked at some of the recent interview reviews on Glassdoor, so I was expecting a group interview. There were 4 other applicants at the interview and we all sat down on one table. We were asked to come up with a guide for new selling assistants at John Lewis, which were:

    - 5 ways to deliver good customer service.
    - 5 ways to handle a customer who is upset or angry.
    - 3 ways to enhance product knowledge.

    I would suggest doing your research and come up with some solid points beforehand. Make yourself heard, but remember to listen and engage with other people in the group. I got the impression this was something they were looking at closely.

    The group interview was followed up with a 1-on-1 interview. There were 5 questions. The first was tell me about yourself; the others were customer service based. The last question was just reiterating what you had already contributed to the group. Overall, a really positive experience as it was quite challenging and rewarding in the end.

    Questions d'entretien d'embauche

Voir les 220 entretiens d'embauche

Prix et distinctions de John Lewis

  • Best Company to Work For, LinkedIn, 2017
  • Best Department Store, Which? Best Shop ranking, 2017
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