Exchange Solutions designs, builds and operates Smarter Loyalty programs that uses data-driven, personalized incentives to increase valuable customer behaviors, at a lower cost than your business-as-usual marketing. Smarter Loyalty programs uncover existing customer behavior gaps and close those behavior gaps with individualized offers. These one-to-one offers are tailored to each customer in order to drive incremental behavior change.
Built on a proprietary platform, our approach is unique and delivers quicker results, better ROI, and deeper customer engagement than traditional programs.
Each day, retailers spend millions of dollars on promotions and loyalty programs, yet still cite customer retention as their greatest obstacle. Much of this money is wasted because it is poorly targeted.
Smarter Loyalty allows customers to shape how this money is spent and what will drive changes to their behavior.
Our approach is focused on individualized offers that improve retention, customer lifetime value, and profitability. Whether you’re looking to implement a new customer loyalty program or build upon an existing one, Smarter Loyalty provides options tailored to your business needs and long-term growth.
Our managed services platform and proprietary approach allow for quick implementation with minimal resources required from IT and marketing, while delivering programs completely customized to each company’s brand, user experience and customer economics. To support this, the cloud-based platform has three main components:
We listen to real-time event and historical data to understand your customer behavior gaps in real-time, at an individual customer level. Unlike other listening post technologies like Google Analytics, we listen for the the valuable behaviors that each customer is not currently doing.
We seamlessly deploy listening posts in the following channels:
For online session presence and activity
For open and click through activity
For geo-location data
For in-bound or outbound calling activity
For in-store presence and activity
For integration with other data sources
For historical customer profile and transactional data
For “likes,” “follows,” and keyword mentions
Leveraging our Intelligent Rules authoring platform, we create custom rules tied to your specific business needs. The process of creating Intelligent Rules involves three steps:
What behaviors are you trying to drive in your business? Which of your customers have the largest behavior gaps? What “journey” do you want customers to follow to close those gaps?
What is the value to your business of closing each one of those behavior gaps? How much of that value would you be willing to share with the customer as an incentive to get them to close their behavior gap?
Which customers are least likely to close their behavior gaps on their own, without an incentive? How can we best reach those customers to offer them an incentive to change their behavior?
At scale, across many types of behaviors and customers, Intelligent Rules become complicated to manage and optimize. That’s where our Smarter Loyalty approach comes in. Our team of experts constantly monitors customer activity, looking for ways to improve the rules and reduce incentive payout cost, allowing you to maximize profitability.
We deliver personalized, incentive-based messaging to each of your customers through your channel infrastructure to drive deeper customer engagement. Our platform optimizes the messaging across message types and formats and coordinates across interaction channels to ensure a seamless customer experience.
Over time, customer interactions may become quite complex, with multiple campaigns running in market simultaneously, across many channels. Our team of experts constantly monitors customer activity, looking for ways to improve the marketing executions and treatments to drive more behavior at a lower cost, allowing you to maximize profitability.
If you share a love for everything about software design and if using technologies like Docker, Chef, Mesos, Gradle, AngularJS, Kafka and Akka tickles your fancy, then you might just speak our language. Do you bring a big thinking approach and a curious mind that is not afraid to ask hard questions? Do you have a passion to translate focused research in to actionable implementation decisions? How about working on high transactional systems that handle billions of transactions per month with sub second response times?
We’re a Java shop environment using agile methodologies and on a learning path towards mastering continuous delivery. We have a high performing collaborative team of software development professionals driven by their mutual passion for innovation and a desire to keep pace with leading edge technologies. We walk the talk through our commitment to challenging work and internal programs, such as Innovacations (a week dedicated to experimental exploratory work), and Developers Learning Things at Lunch (DLTAL) all while having a fun work hard/play hard balance … and of course, free Java ;)
Let's Take Coding to Another Level
At Exchange Solutions, we share a company-wide commitment to hiring remarkable people. We are a high-energy company where individuals are driven to succeed and empowered to perform at their best. Our environment combines teamwork, vitality and enthusiasm with a casual, flexible approach. Our talented team members share a dedication to creativity in developing innovative ideas and together we are powering the future of smarter loyalty.
Our Core Values
At Exchange Solutions, we share a vision where our company Core Values resonate with our own personal values. Our commitment is continuously demonstrated through these qualities that are integrated in all that we do.
Our favorite way of hiring new people is through referrals! In fact, it’s one of the most successful ways we have grown our Technology, Analytics and Account Management teams. If there is someone in your personal or professional network that you think would thrive in our fast-paced environment and collaborative culture, than send them our way.
Exchange Solutions is offering a talent referral bonus of up to $5,000.00 CDN to an individual who refers a candidate that is hired for a qualified position and fulfills all of the eligibility criteria for this incentive.
Check out our open position on our website at www.exchangesolutions.com/careers, Glassdoor.ca or LinkedIn. Then tell us who you recommend, along with the resume of the candidate by emailing us at firstname.lastname@example.org and include ‘Talent Referral Bonus’ in the subject line.
Why stop at only one referral? If you have a network of talented contributors that may be aligned with one of our current job opportunities, then keep them coming.
No, but be sure to check out the details at www.exchangesolutions.com/careers to make sure you’re not missing anything.
Exchange Solutions believes in recognition and celebrating achievements. Employee recognition and appreciation can be given in many ways - through taking the time to say thank you, praising efforts, rewarding results or simply through respecting a different view point.
Specifically, the BRAVO Reward and Recognition Program has been designed to:
J'ai travaillé chez Exchange Solutions à temps plein (Moins d'un an)
free to experiment on various approaches
managers interfere when they should allow talented people to success
J'ai postulé via un recruteur. Le processus a pris +1 semaine. J'ai passé un entretien à Exchange Solutions (Mississauga, ON) en juin 2018.
The recruiter reached out to me via LinkedIn with the job posting and we set up a time to have a phone interview. The phone interview lasted about 15 minutes and was just a brief pre-screening to see if there was a mutual fit.
I went in for an interview and spoke with the recruiter for approximately 30 minutes then had another 45 minutes with upper management. Overall it was a positive experience and they were organized and gave me thoughtful responses.
Currently waiting to see if I made the short list for the next round of interviews.
Questions d'entretien d'embauche