How can you sense the mood of the customer you are dealing with? Give me an example of a time where you have successfully handled an irate customer? The customer is pointing out a big mistake with their order, what do you do?
Pls am in Nigeria but I have my Canadian PR visa already, is it possible to do all d interview with Bell remotely, I don't want to go cos of interview since I still have a job in Nigeria
Customer negative feedback is a challenge to do better and improve more especially if it is related to work operations.
First I would appreciate the feedback and see the pain points highlighted in it. If there's any misunderstanding or grey area, better to make the customer clear on it ask for more concerns. Likewise, if there's any fault from the company end, first apologies and then offer some reward or a pay back to assure customer retention. Then, importantly, take necessary actions on the issue internally and keep following up to ensure problem has been sorted entirely and do some pilot testing anonymously to validate it.
There’s a script that they expect the interviewer to use. It’s pretty silly when you have an interviewer doing nothing more than reading from a sheet of paper and really not interacting with the candidate. I never used their script when I worked there. I incorporated their questions but I did so in a conversational manner.
connected previous experience to how it will help in this job
8 Months as Customer service representative at Shell gas station 1.5 years as Guest Service representative at petro Canada 4 months as Independent Contractor (Sales) at Knewsales Group 8 months as Supervisor at Twice The Deal Pizza 10 months as store manager at Pioneer gas station (Current)