Questions d'entretiens - Service Desk Analyst | Glassdoor.ca

Questions d'entretiens - Service Desk Analyst

24

Questions d'entretien de Service desk analyst partagées par les candidats

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Recall the a time when you took a call and the customer was very angry, How did you handle the caller?

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Ask you to talk about yourself to see how well you can think on your feet (i.e BS the client)

Describe a service desk role How do you handle annoyed user call Few technical queries

They asked me to talk about myself which is not typical of most employers. It seems they were just trying to see how I thought on my own two feet.

1 réponse

say you're on the phone with rogers or say amazon for technical support, what do you look for in a great customer service experience

1 réponse

What would you do if *insert technical situation here*?

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