1. technical skills, someone who understands what you are saying 2. politeness 3. soft skills, "small talk" being able to make a conversation while solving your problems.(this was a HUUUGE Deal in the interview)
-Restart (power cycle) the modem. Unplug your modem's power cord for at least 20 seconds and then plug it back in again. -Restart (reboot) your computer or device. Power OFF and restart your computer (or device).
impact + urgency = priority, you need to think how many users are affected by this issue, and how does this affect the business. If it’s a problem that affects one user say the office admin then the priority may be low but if it affects a lot of users from sales to accounting, then the priority should be high or set to 0
I said that the cloud is technically a bunch of servers located across the globe that allow end users 24/7 access (as long as the servers aren't down) to all Microsoft Office applications that are apart of the Office suite (e.g Outlook, Skype, Word, Excel, PowerPoint, etc) where in the past before the cloud all those applications had to be accessed separately and locally.