Questions d'entretiens - Retail sales consultant

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Questions d'entretien pour Retail Sales Consultant partagées par les candidats

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The Hershey Company
On a demandé à un Retail Sales Representative...30 juin 2019

Can you describe a time where you had to give and receive feedback?

32 réponses

yes All The Time

yes All The Time

yes All The Time

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du

Where do you see yourself in 5 years

12 réponses

Sales Team Leader

Sales manager

Non

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PetSmart

Why do you want to work at Petsmart?

8 réponses

would like to have a interview for this job i love cats and dogs

would love to work with all

can come at any time for interviews

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Woodforest National Bank

Where do you see yourself in 5 years?

6 réponses

Looking for a service oriented company where I can utilize my administrative, sales and interpersonal skills. Moins

Skills: Clerical,Banking, Organization, Communication, Precious Gem Grading , Customer Service. Moins

Pastoral Staff, Tremont Church of God, Greenville, S.C. 2006-2015

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Old Navy

Do you have cash handling experience?

6 réponses

Yes

Yes

Yes

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Nintendo

They ask why you left all of your jobs on your resume.

6 réponses

For more experience I want to upgrade my skills

I gave them the truth

Marriage.births.health issue

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Harbor Freight Tools

How to handle a dissatisfied customer.

6 réponses

Focus, listen and take notes of the actual issues. Read back to the customer to confirm you gave it right. Ask for “Is there anything else?” Keep writing until customer runs out of complaints, calms down, and feels heard and usually is now tired. Ask Customer how he/ she feels the situation should be resolved. Repeat back. Tell Cudtomer your range of authority to be able to approve what they want done. If I can do it and it’s reasonsble. I do it and do something extra asking if the extra thing would be valued. ( like 20% off next purchase) 2. If I can’t do what he/ she wants done, I explain why and come as close as possible. Get agreement and understanding. If he/ she doesn’t agree, offer to escalate to higher level - and point out time delay for hearing back and may not get a better resolution. Bottom line, when possible I try to provide a value added additional at 33% higher than expectation. Why - because bad news travels very fast. Great news goes viral these days. Yelp and other review sites can make a difference. At Harbor Freight Going the extra mile doesn’t have to be a high cost. One store had a guy come out from warehouse and assemble a replacement item because first box had missing parts. He saved me so much time and buying extra tools. That was four years ago. Do you know how many people I’ve told and repeated to and why I shop Harbor Freight? 15 minutes of effort and I bet I’ve brought the store thousands in sales. Moins

Apologize for whatever inconvenience was caused upon them and see if the manager could do anything about it Moins

Mainly just try to act with compassion in mind. After all, they may not be happy about something that has nothing to do with you at all. Moins

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AT&T

a time you dealt with a difficult customer

6 réponses

I just remember I had a disorderly conduct Misdemeanor charge I forgot about it being that it was like 6-7 years ago will that affect me far as getting the job ? Moins

They go back 7 yrs. it will if you don't disclose the information. Tell them, if they find out and you didn't mention it, it's over. Moins

Who should I tell AT&T our high right

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Primark

Why do you want to work for Primark?

5 réponses

Primark never fails to give customers a welcoming and positive feeling, I would like to be apart of the reason why it does! Moins

I find it is a very succeasful business and i would like to be a apart of that.

I find it is a very successful bussiness and i would like to be a apart of that

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T-Mobile

When was a time you had to break policy to get the job done

5 réponses

When a customer indicated how badly the sales process had gone. I offered him 4 free oil changes. That satisfied him Moins

Be as courteous and pleasant with the guest and resolve guest concern if you are able. Get a supervisor involved. Moins

If a customer need help looking for a product I will help them find it maybe even help them out with a quarter or two Moins

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