I totally froze. I had no idea. I know I should have prepped for this, but I try to be honest and honesty would have do me no favours. I took about a minute to improvise something, but this did the most damage to my chances.
every case is unique, so that require to be done regardless of the friction, and others have to be executed with a certain type of awareness. But at all times there needs to be a study of what good for the business. if things such as overhead or equipment get expensive but is needed, proper business justification is definitely needed.