*Comments (Job description is very generic and missleading) as result they're having issues finding a right candidate. ypg should be looking for Do-er type team lead not project manager with PMP, PM certificate.
Bottom line is very crucial to any business, however maximizing customer satisfaction makes a critical contribution to maximizing profitability. It increases opportunity for repeated sales to customer while reducing cost of sales, marketing cost. Potential for additional revenue equally get increased as satisfied customer help recommend products and services to other potential customers.