Questions d'entretien

Entretien pour Customer Service Agent

-New York, NY

Delta Air Lines

describe a time you went above and beyond for a customer? what was the outcome?

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176 réponse(s)

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same person interviewed me.. and yes it's paid of course

Utilisateur anonyme le

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oh ok.. hopefully not that much longer

Utilisateur anonyme le

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oh ok.. when I was in the room I did see her come in and use the computer

Utilisateur anonyme le

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so I'm guessing we should be getting emails for training in the next 2 weeks since everyone says may for training :D

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I had christina! the older white lady with the black hair! and yesssss!! i can't wait! these 2 weeks better fly then

Utilisateur anonyme le

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no just that employment gap as well .. I hope this week is the final week of waiting

Utilisateur anonyme le

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the girl I'm taking to said her status on the website changed to position offered.. okay what about you??!

Utilisateur anonyme le

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but everyone is saying may so I hope it's within this week or so

Utilisateur anonyme le

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oh ok yeah get accustomed because if ur late once .. They'll remove you

Utilisateur anonyme le

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Keep at it!!!!!! I hope to see you soon!!!!!!!!!

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I've been asking agents that and they said they do give proper notice in time

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anything yet? it feels like forever already

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no hun . i will start applying to other jobs in the meantime. but no one knows how long it will take.

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hahaha welcome! and thanks! i ordered my uniform today . I'm just wondering when we get the check for training

Utilisateur anonyme le

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nice :) it should be soon! I hope I get a call soon as well

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Btw what do you mean by too much walking?

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do you have any numbers from lga?

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during probation definitely! lol

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well you'll be meeting the girl . She got called today and start Monday too.

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oh awesome!! hopefully you get the call soon !

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was the number who called you something like 470-237?

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i don't remember i deleted my log but i was a chicago,il number. did you look into air france? the girl that got denied over the small tattoo just messaged me 30 mins ago and told me she got hired at jfk for air france! so go see if it's open and apply!

Utilisateur anonyme le

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been applied for them nor I wna work for them lol I want delta

Utilisateur anonyme le

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but good for her tho!

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ohh ok

Utilisateur anonyme le

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the training isn't at lga?

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yeah it is

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i got the email just now with what do bring and what to wear and etc

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😢😔congratulations

Utilisateur anonyme le

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Good luck with training today! I'm so sad I didn't hear anything back..

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thanks! i just got home 10 mins ago! but jesus today was exhausting and too much walking! they mentioned they will be hiring 2 more classes sooo wait and see because that means there's more training classes coming !

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Yea I've seen ppl say 6 weeks from the time of the interview to when it clears. Do you think that depends on the type of background check? Like I know for international airports probably an FBI background check and I heard those take a month to clear

Utilisateur anonyme le

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Everyone is saying nah if you got hired around April 5th date ??

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well when i worked at tsa it took me a few months as well from the background test and drug test.

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and ohh mmm im not sure which type of background test it is. and everyone is saying nah to what? there's another person on here from april 26th she or he finished everything for agent and is waiting .

Utilisateur anonyme le

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how many are typing here now? lol

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so far just her or him. they said the background check is what takes the longest but they applied in boston

Utilisateur anonyme le

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no..

Utilisateur anonyme le

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omggg position offered!! what about you?? that means training starts soon!

Utilisateur anonyme le

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did it change for you???

Utilisateur anonyme le

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mines is still there same I'm scared

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yes. mine said position offered. and give yours time .

Utilisateur anonyme le

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congratulations.. Wow I'm ultra scared now.

Utilisateur anonyme le

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thanks! just check tomorrow and every day you should be next! it could be just the job review they aren't finished with so give it some time

Utilisateur anonyme le

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i got called 30 mins ago! it was not from a nyc number though lol i start on monday morning!

Utilisateur anonyme le

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no f way.. Congratulations! no 2 weeks notice??!! that's not good but anyway atleast ur starting wow so I didn't get it

Utilisateur anonyme le

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the other girl didn't get a call yet we're both super worried

Utilisateur anonyme le

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unless there r 2 training classes

Utilisateur anonyme le

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i think there might be because i told you a girl went for an interview a week after me.

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oh you did? I didn't see lol oh so yeah.. but I want it now lol

Utilisateur anonyme le

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yeah, this was the one who had the small tattoo and was denied the job. but keep an eye out on your phone .

Utilisateur anonyme le

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ohh okay damn that sucks.. and I am ik ur relieved ur starting next week

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hell yeah! it's extremely early but you get out early is the only plus. so i will just get a ride there daily so i can get used to waking up early to get there once i get the 3 month schedule. I'm pray i get a 9am or 12pm shift

Utilisateur anonyme le

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I've tried calling them yet they gave me a number number which doesn't help much. Thanks for the number let's see if they could help me..

Utilisateur anonyme le

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that's cool ur learning tons :) have you learned snapp yet?

Utilisateur anonyme le

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yes we have. i finish my lms on monday! then the rest of the week they will verbally go over everything

Utilisateur anonyme le

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I called the number and the next class is on the 22 but they haven't received a list of agents yet.. idk

Utilisateur anonyme le

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ohh cool wow ur nearly done!

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yeah but then we have 2 more weeks of mentoring that starts upstairs before training is done. oh wow ok so you may get called a few days before! we get paid the 26th.

Utilisateur anonyme le

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that's so cool I wish I was in that class lol. I hope soon..oh okay nicee

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yes! i get my first uniform tomorrow evening. and hopefully the rest a few days later

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Ohhh wooww niceee gonna look good in that uniform!

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thanks! but lga is cold because of they ac all year road so for now i have to wear the turtle neck and pants. i plan on transferring to jfk anyway once my 6 months is up

Utilisateur anonyme le

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ohh really wow lol and same with me but I heard lga is easier since its domestic so idk yet

Utilisateur anonyme le

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well id want to go to terminal 2. all of their intl flight transfer to terminal 4

Utilisateur anonyme le

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oh ok. idk if I'll get called it still says under review.

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someone else here said they received an email saying they weren't hired so if you haven't gotten it ur good so far

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wait. whyy did they receive that?!!! that make me more worried now.. no..

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well you have to get an answer after the drug test. that person got an email saying they filled te spots they needed

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did they get a cjo? I didn't get anything no email or phone call after the drug test just the background check and maybe that messed me up.. but there's nothing wrong with my background so I don't understand

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oh, they didn't go into detail here. but like i said my trainer said they are hiring 30 more people.

Utilisateur anonyme le

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okay.. I want this but idk if I even have it. How's work?

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hi, well like i said apply to other things in the mean time. and it's good. they made us stay extra on thursday because of the rain all day which made plenty of delays and cancellations. saturday is extremely slow in term c and D. We have 5 more days of training left then we are done.

Utilisateur anonyme le

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I'm tired of applying everywhere. and yeah it was bad on Thursday.. all the agents didn't leave for a while. oh okay so almost done completely which is nice

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do you know if there's a new training class next week?

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not sure if it's next week exactly but i will ask kevin

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I hope I'm in the next one :/ my background check isn't cleared yet which I'm not sure why since I don't really have a background to check

Utilisateur anonyme le

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Idk if you realized this but you did help me a lot. thank you for the training number which helped me get Christina's number

Utilisateur anonyme le

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aww you are welcome! i hope i see you soon! and ahhh that's why you are still under review! they aren't done with that part! :/ well stay on top of them! call every 2 weeks

Utilisateur anonyme le

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I hope I'm there soon too.. I've called Carco and they said they did their part so what's the delay..I told Christina that but she hasn't responded

Utilisateur anonyme le

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so wouldn't that mean it's up to the lab to send them ur results?

Utilisateur anonyme le

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everything is already done tho so that's what I'm not understanding

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i thought u said they were waiting on the background check!?

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yes but Carco said its finished so idk :/

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ohhhh! hm well janella told me yesterday there's another training class coming in!

Utilisateur anonyme le

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I hope I'm in that class!:(

Utilisateur anonyme le

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did you get in??

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Are the drugs test the same day as F2F interview?

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As a customer service representative, I've always try to exceed the expectations of the customers. After I helped any customer with a problem,I would follow up with them during the following week.I would double-check if everything was going on well with the products they had purchased and if I could help them with anything else.

Martha le

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seriously!!

Utilisateur anonyme le

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How long does it take for everything to clear? Does anyone know how long from the time you get the cjo it takes to get a training date

Utilisateur anonyme le

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well my friend said it took him 2 months. on here someone said 4 weeks. pretty much it's slow

Utilisateur anonyme le

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oh by the way.. is the 4 week training paid?? i think it is but i'm double checking.

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Update!!!??? I got an email asking for job verification

Utilisateur anonyme le

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job verification? what does that mean exactly?

Utilisateur anonyme le

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and no, i got no email so far

Utilisateur anonyme le

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that's weird the other person I'm talking to got it .. it's just to check if ur actually working at the job

Utilisateur anonyme le

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maybe it's because i wasn't working at the time lol that's probably why i didn't get it

Utilisateur anonyme le

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oh yeah maybe but then wouldn't they send something to request why you weren't working.? or no

Utilisateur anonyme le

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no that reason was on the application under work experience.

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and i told her when she asked about it in the interview. it was just interfering with my school and i failed the entire semester and was put on academic probation and i was paying out of pocket so i had to leave. so yeah then she told me hold on and came back with the job offer.

Utilisateur anonyme le

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ahh awesome! and ok, i figured but just wanted to double check lol i know it takes 2 weeks to start getting paid. Did the other girl say if she's in contact with anyone else?

Utilisateur anonyme le

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no she hasn't.. but what about that person on fb? have you been in touch? Maybe you asked that because that lady at the interviewed asked if its paid training remember? she's crazy.. lol

Utilisateur anonyme le

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on fb she told us to be patient lmao. and another girlon fb last week got the cjo but she had a tatt so they took the offer back .

Utilisateur anonyme le

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yeah iguess we do.. and what??? that's crazy but usually they just say they can just cover it..

Utilisateur anonyme le

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that's what I said!! I said can't you just cover it with makeup??!! She they told her no it's not allowed.i felt so bad for her, she was livid! she didn't think it would have been a big deal because it was a small tattoo.

Utilisateur anonyme le

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unbelievable.. many agents have tattoos but they just cover it

Utilisateur anonyme le

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wow!! maybe this is a new policy ??!

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idk but one agent i talked to said there are a lot of people with tattoos and she should have not said anything

Utilisateur anonyme le

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i think this was in an area they can see. :/

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I'm so worried. they keep asking about the gap and stuff. oh that sucks :/

Utilisateur anonyme le

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what gap are you talking about?

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employment gap

Utilisateur anonyme le

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ohh i didn't know you had one too! but wait you didn't put the reason why? and tell them in person? was yours longer than a year!? so weird because they never emailed me about mine.

Utilisateur anonyme le

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yeah but since u told them maybe they don't need much. we shouldn't speak much more personal things on here.. I'm scared pplmonitor this lol

Utilisateur anonyme le

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lolll they don't even know who we are lol . but lets stick to updating on training dates. but stop being paranoid lollll

Utilisateur anonyme le

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you're right I'm too paranoid..everyone tells me that lol but yea true and okay

Utilisateur anonyme le

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hahaa yeah breathe girl! ok so tomorrow is may 1st!! you said second week of may you heard? if so, hopefully this week- the following week of may we get emailed.

Utilisateur anonyme le

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yes and I hope it goes fast

Utilisateur anonyme le

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btw I'm a guy lol

Utilisateur anonyme le

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opps , bro stop being paranoid!! haha

Utilisateur anonyme le

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lmao I will be until I receive that training date

Utilisateur anonyme le

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lmao! i just remembered .. did you try calling hr at lga for any update!???

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no I don't have any numbers but they're checking my employment gap so that's my update iguess

Utilisateur anonyme le

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ohh ok! what about the other girl? has she gotten a date or call ?

Utilisateur anonyme le

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omg did you go to lga? I had an interview today (4/12) and got a cjo

Utilisateur anonyme le

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so did i lol . i go do my drug test today.

Utilisateur anonyme le

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okay I did it already since that place is near lga lol. I'm Gna do the agility test today

Utilisateur anonyme le

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the stupid drug testing quest labs was closed by the time i finished the agility test. they open at 7am so i'm leaving at 7am to get the by 7:30am the earlier hopefully the faster i do it . it's 24 hours from the time they gave you the drug test paper.

Utilisateur anonyme le

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how was the agility test? it literally took me 5 seconds n I hope I passed. and hopefully you'll be able to do the drug test in time

Utilisateur anonyme le

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hi, i got there at 7:40. i will never do a walk in again! i didn't do my test till 9:40!! i finished it by 9:50. I hope i passed the agility test as well. i only kinda felt it when it came time to put it on the metal cart then lift it off and put it on the floor.

Utilisateur anonyme le

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same thing happened with me. they made me wait almost 2 hours for a 5 second test lol. you should have passed it with np

Utilisateur anonyme le

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see!! ugh ! well hopefully in 2 weeks we go to training

Utilisateur anonyme le

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yeah we did everything so no need to worry. Did they say anything about training dates?

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I was told it's after they get the results then they will give the next available training schedule. that could take 2 weeks 1 week idk

Utilisateur anonyme le

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wow so early? excited. but I was talking to other ppl at the agility test n one girl said they told her in mid May. iguess we gotta wait and see

Utilisateur anonyme le

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another girl on fb told me mid may also! I was hoping it was not true!

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damn we don't play lol. but no I hope they make the process faster

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haha right ! and i hope so

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another person said they said it was around the second week of May

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ok, second week is better and makes more sense!

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so that means they will have to clear everything in the next 2 weeks I'm guessing

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yup! drug tests don't take that long!

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I cannot wait any longer lol

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same here . i want my actual days off so i can plan my summer

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no update? And oh okay

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haha what update? it's going to take maybe 2-3 weeks

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oh too long I cannot wait lol

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keep me posted on when you get the email

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definitely will and keep me posted as well plz

Utilisateur anonyme le

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did you receive a phone call?

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no. why ? what did it say?

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i don't know what order this is going in. if yours was to tell you that you can train pray for me i didn't fail the physical!

Utilisateur anonyme le

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unfortunately I couldn't pick up the phone and the number is private so I can't call back. I don't know if it's them but it's making me worried

Utilisateur anonyme le

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oh damn private! and wait no voicemail at least?? i had that ! i will let you know if i get a call or email.pray for me haha

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no voicemail but agents I talk to said they wouldn't call from a private number and all the best for you

Utilisateur anonyme le

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thanks and yeah i thought that was odd! i assumed it would be from a atl area code at least. maybe it wasn't them and someone else,

Utilisateur anonyme le

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I hope not.. so worried at this point

Utilisateur anonyme le

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noo don't get worried yet. my friend at jfk said it took 2 months to start

Utilisateur anonyme le

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ik.. but it different for everyone I just hope when you get an email or call I will also get on

Utilisateur anonyme le

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one

Utilisateur anonyme le

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me too! my friend at jfk said if they call it shouldn't be private. so we gotta hang tight . i will try not to think about this because i will get stressed.

Utilisateur anonyme le

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true.. too stressed lol and oh okay.. I keep asking agents and one said they could but most likely not anyway let me stop thinking about that and wait for next week

Utilisateur anonyme le

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see so it probably was not the calling. maybe they will email. I wonder if any other people who interviewed didn't hear anything back yet.

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so far i'm just reading the interviews on here to see the minimum wait time they had . some said 2 weeks

Utilisateur anonyme le

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same same.. I'm talking to another person but she hasn't gotten anything yet

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ohh ok great! tell her to let you know when she hears anything . at least it's not just us. i also see recent cs agents saying it took 3 weeks.

Utilisateur anonyme le

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yeah we need to stop reading online it's making us worried lol and I did and I'm hoping next week they call or send an email because I'm readyy

Utilisateur anonyme le

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haha agreed! well i will keep you updated !

Utilisateur anonyme le

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Hi, I had a question. I was wondering...for your f2f interview does Delta cover your flight to the f2f interview if you live in a different city and State? I applied to a few positions but I don't live in any of the cities (I'm willing to relocate) Also, I finished my hirevue interview. Now I have a notification that reads "application invitation". Do you know what that means?

Utilisateur anonyme le

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I've gotten application invitation when I didn't completely full out the online invitation so I don't think it's anything to worry about. Delta does not cover flight for another state as a far as I know

Utilisateur anonyme le

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hi, no i don't think they cover flights BUT it doesn't hurt to ask. and the invitation is to fill out the rest of it. That's when you add work history, education and references then you wait for a ftf interview.

Utilisateur anonyme le

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Delta does not cover the flight. I had emailed and asked after I got my f2f invitation for LGA

Utilisateur anonyme le

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Does anyone know if they will give us proper notice for a training date? I need to be able to give my current job proper notice of me leaving but I don't want to do that until I know an exact date

Utilisateur anonyme le

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mann we're still waiting on contact! it seems like the wait time varies. my friend at jfk said it took him 2 months to start training. on here some people say 4 weeks, some say 2 weeks.

Utilisateur anonyme le

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hey sorry for the late reply! these hours are draining!!!! we did tours of the terminals delta fly out of and yes one second

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