Questions d'entretiens - Customer Service Consultant | Glassdoor.ca

Questions d'entretiens - Customer Service Consultant

46

Questions d'entretien de Customer service consultant partagées par les candidats

Le top des questions d'entretien

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Do you have any questions for me?

1 réponse

What are the challenges for this position and what resources and tools do I have to succeed?

Why did you choose Rogers?

1 réponse

What do you like about customer service?

1 réponse

Which company/organization is dominating in the digital field and why?

1 réponse

If a customer calls and says that there bill is to high because they have used more bandwidth then their rate plan provides would you give a credit or would you change their rate plan? (Right Size the Customer)

1 réponse

How would you handle a call where a customer wanted an adjustment because she was on the wrong Price Plan? Would you give a credit or offer a new price plan?

1 réponse

Give an example of a time when you had an irate customer on the phone or in person. How did you handle the situation? What was the outcome?

1 réponse

None really. I suggest taking notes during the phone interview because you find out what they want by the answers you get.

why should we hire you why rogers tell us about yourself how would you handle customer who has overage charges

Are you comfortable with answering phone calls in French?

1 réponse
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