Questions d'entretiens - Customer service consultant
Questions d'entretien de customer service consultant partagées par les candidats
Le top des questions d'entretien
Give an example of a time when you had an irate customer on the phone or in person. How did you handle the situation? What was the outcome? (Again, be creative and serious with your answers) Customer service consultant rogers interview |
How would you handle a call where a customer wanted an adjustment because she was on the wrong Price Plan? Would you give a credit or offer a new price plan? |
Are you comfortable with technology? |
Sell me this pen |
If a customer calls and says that there bill is to high because they have used more bandwidth then their rate plan provides would you give a credit or would you change their rate plan? (Right Size the Customer) |
Which company/organization is dominating in the digital field and why? |
Do you have any questions for me? |
Are you willing to work in rotating shift? |
Role play situation: “I currently have a Samsung Galaxy and I find I am going over my 500MB data limit each month. I’m looking to change my current plan and wondering what my options are with this phone. “ |
What do you like about customer service? |