Questions d'entretiens - Customer service consultant
Questions d'entretien de customer service consultant partagées par les candidats
Le top des questions d'entretien
How would you handle a call where a customer wanted an adjustment because she was on the wrong Price Plan? Would you give a credit or offer a new price plan? You would educate the customer about her current plan and arrange to change her Price Plan to prevent further overages! |
Give an example of a time when you had an irate customer on the phone or in person. How did you handle the situation? What was the outcome? |
Are you comfortable with technology? |
Sell me this pen |
If a customer calls and says that there bill is to high because they have used more bandwidth then their rate plan provides would you give a credit or would you change their rate plan? (Right Size the Customer) |
Do you have any questions for me? |
Which company/organization is dominating in the digital field and why? |
Are you comfortable with answering phone calls in French? |
Role play situation: “I currently have a Samsung Galaxy and I find I am going over my 500MB data limit each month. I’m looking to change my current plan and wondering what my options are with this phone. “ |
What do you like about customer service? |