Questions d'entretiens - Customer Service Consultant
Questions d'entretien de Customer service consultant partagées par les candidats
Le top des questions d'entretien
Do you have any questions for me? What are the challenges for this position and what resources and tools do I have to succeed? |
Why did you choose Rogers? |
What do you like about customer service? |
Which company/organization is dominating in the digital field and why? |
If a customer calls and says that there bill is to high because they have used more bandwidth then their rate plan provides would you give a credit or would you change their rate plan? (Right Size the Customer) |
How would you handle a call where a customer wanted an adjustment because she was on the wrong Price Plan? Would you give a credit or offer a new price plan? |
Give an example of a time when you had an irate customer on the phone or in person. How did you handle the situation? What was the outcome? |
None really. I suggest taking notes during the phone interview because you find out what they want by the answers you get. |
why should we hire you why rogers tell us about yourself how would you handle customer who has overage charges |
Are you comfortable with answering phone calls in French? |