Questions d'entretiens - Customer representative

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Questions d'entretien pour Customer Representative partagées par les candidats

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On a demandé à un Customer Service REp...3 avril 2009

How many tennis balls are in this room and why?

14 réponses

Everybody is reading this question wrong. It doesn't say how many tennis balls CAN FILL this room. It says how many tennis balls are IN THIS ROOM and why. The question is probably meant to see if the candidate is actually fully paying attention to the questions (unlike everybody who has answered it here). It is a trick. I would gather to say that there are NO tennis balls in the room...and why? Because it is an office, not a tennis court. Moins

Hi wildfiresg, Maybe you should ask the interviewer to show the insides of his pockets? You never know, maybe there is a tennis ball in there! Moins

I think wildiresg is the only one above who's really paying attention (which is CRITICAL in an interview) - give him the job!! And Igor makes a very good but funny point....the candidate should also ask to check any drawers, boxes or closets in the room!!! Moins

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Why is a man hole cover round?

10 réponses

There are a few answers that would qualify as "correct", but I suspect this question won't be making the rounds much longer as this is becoming the stereotypical case example question which is meant to "see how you think". A circular manhole cover can never fall into the hole, as a square cover could by turning it on a diagonal, for example. Also, a worker can easily roll the cover without every having to lift it. Moins

In addition to Adam's answers, they are also round because they will fit on the manhole regardless of which way you put them on. Moins

The real reason manhole covers are round is because the manhole is round. It certainly wouldn't do to put a square cover on a round hole. (However, that's likely not the answer they are looking for.) Moins

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create a story out of a single picture which will be assigned to you

4 réponses

ahm..what is a vacant n0w??

mam ano poh ba ang lahat ng kailangan para poh mkapasok

.OMG..This is nice ...i will take that for a challenge tome..

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why are u the best candidate for this role?

6 réponses

I presented the skills I have that are relevant to the role

I am 2005 to continue different power plant operation maintenance different generators cat cummins jan man turbine s 20 soft plant r o plant boiler chillers motors.... Moins

I have more than 12 years of experience in Supply Chin Management and the ability to manage efficiently, targets under pressure with self-determination and organization. Moreover, to learn new skills to further my career path, and make it more rewardable to my employer and me. I am confident that I can make a valuable contribution to your organization's future. Moins

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American Express

Tell me about a time when you planned a method or idea and it didn't work out the way you might have expected.

6 réponses

Congratulations and thank you for posting your experience. How is training so far? Do you know if there where any offers to work Night Shift? Thanks in advance Moins

Hi Do you know how I can contact a recruiter

Congrats on the offer... Hope all is going well with you. I'm in the process of applying for American Express. Do you recall the questions that were asked in the interview. Thanks in advance... Moins

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Sun Life

Are you a detailed oriented or "big picture" type of person?

5 réponses

Big picture

big picture

Am very detailed oriented too

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American Airlines

Do you speak, read, and write a language other than English?

4 réponses


You have to PAY to become a part of Rooftop Slushie. How much did you pay to join? Moins

Agreed. I came here to use this free app to help me with my interview not pay some other app! Moins

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Will you feel comfortable working at home.

4 réponses


Once you got offered the job what was the next step? Did you have to take an aptitude test after ? Moins

No. They just told me to take a drug test and gave me my starting date

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You’re in a room with three light switches, each of which controls one of three light bulbs in the next room. Your task is to determine which switch controls which bulb. All lights are initially off, and you can't see into one room from the other. You may inspect the room only once. How can you determine which switch is connected to which light bulb?

4 réponses

Call the switches 1, 2 and 3. Leave Switch 1 off. Turn Switch 2 on for five minutes and then turn it off. Turn Switch 3 on. Enter the room. If a bulb is on, it's controlled by Switch 3. Feel the light bulbs for heat. The warm bulb is controlled by Switch 2. The bulb that is off and cold is controlled by Switch 1. Moins



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Liberty Mutual Insurance

Give a time you went above and beyond for a customer? How did you handle a upset customer, and what did you do to make it better?

4 réponses

Were you offered a face to face interview during your phone interview?

Yes, I was offered a face to face interview during my phone interview.

Don't worry, your credit doesn't have to be perfect. They just want to make sure that you're pretty responsible, because they give you a company credit card. Moins

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