Questions d'entretiens - Customer care specialist
15 k
Questions d'entretien pour Customer Care Specialist partagées par les candidatsPrincipales questions d'entretien
It was a lot of behavioral based questions. Ex: tell me about a time where you were in competition with a co worker. Tell me about a time where you had to take on more responsibility than what was in your job description
35 réponses↳
When I had to take more responsibility than what was in my job description was when we were short handed at the clinic and I took over as the front desk and also helped triage patients before being seen by the doctor Moins
↳
Be on time in order to fulfill
↳
I have to take make sure the patient comfortable that my responsibility
1. Tell me a little bit about yourself. 2. What characteristics do you possess that you believe you would be good for this job?
17 réponses↳
Exercise
↳
1. Myself megha, residing at India. Done my schooling s from Presentation higher secondary school, completed diploma in Medical Transcription from Keltron. Married nd have a 3 year old baby. Working as medical transcriptor in Starcare health hospital. 2. Good language, good knowledge about medical terms, speed nd ease in typing Moins
↳
I get along well with my coworkers, great multitasker, and love people.
When was a time that you had to deal with a unhappy or hostile customer, and what was the outcome?
11 réponses↳
I got "the letter" . I was not picked. Oh well, I will keep on trying...
↳
Me too they sent an email saying training classes were full but that might be a nice way of saying not qualified Moins
↳
Lauren, sorry. I have not gotten the call back yet. I couldn't find where to post anything but whether I had accepted, or had not, so I put that I had. I read somewhere that it took at least a week?? Moins
What do you need in a supervisor in order to succeed?
10 réponses↳
The best of their ability and policies
↳
I am very interested on the job
↳
supervisor to be firm on his job and responsibilities
Complete a role play motivation interview with interviewer.
9 réponses↳
I didn’t. This was a little much to expect from a potential employee who was told I would be trained on how to do motivational interviews. Moins
↳
I declined to go forward with interview process. I had figured out right before the third interview that the job was.not desirable. Moins
↳
There were a lot of steps required for the interview process. Long and drawn out. This test and that test, then internet speed test and on and on.... I did it all! I went through the whole, long process and felt and was told that I did great and kept moving on to the next steps. The Monday after my final interview, I was told by the recruiter that everyone liked me and that my scores were "very high" but that the last person to interview me thought that I would be "bored" with this job. We were both perplexed... I did everything right, have all the right experience, and the recruiter handed them a good candidate. I was not made a job offer off of an assumption, yet this company is currently is using a Temp service to fulfill their contracts. Thoughts would be first- You are being handed good, quality candidates, yet not hiring and using a temp service??? Ummm, okay. Next Advice- Simply clarify the role and use open communication with the candidate to confirm that the candidate is comfortable with the job pace. DO NOT just assume anything in life. That can get you proven wrong... Also, the company needs to listen to the recruiting service that THEY have in place. The recruiters put forth a great deal of effort, and are working very hard to find good talent only to be brushed off by management of the company. I just have to wonder if HR is aware of this process. I would love to speak with the HR dept about this situation. Moins
How would you deal with telling a customer no?
7 réponses↳
The. Customer is always right. I would assist the customer look for the item and after not finding the item I would have the department Manager check in the back and then offer substitutions. If that is unacceptable I would check nearby Kroger’s. Moins
↳
I wouldn't tell them no bluntly, I would understand their request and then talk to the nurse in charge, telling them what the patient thinks he/she might need. Moins
↳
Well, you never say "no" to a customer. I would just offer alternative solutions. Example, if they want fresh peaches and we don’t have them, offer the frozen ones or maybe even canned ones? Moins
What prior childcare experiences do you have, and why would you be a good fit for this position?
7 réponses↳
working withe special need kids it was vary challenging to me
↳
love to work withe people and working withe the other as a team
↳
lunch monitor working with defiant age of kid
How do you define quality?
7 réponses↳
Good reputation value for money. Making sure you always question am I giving a good quality service make sure the clients and staff can also say if they are receiving a quality service. Moins
↳
It simply means perseverance, hardworking and dedication to clients interest at a given periods Moins
↳
It simply means perseverance, hardworking and dedication to clients interest at a given periods Moins
create a story out of a single picture which will be assigned to you
4 réponses↳
ahm..what is a vacant n0w??
↳
mam ano poh ba ang lahat ng kailangan para poh mkapasok
↳
.OMG..This is nice ...i will take that for a challenge tome..
Describe your self.
7 réponses↳
Am a nurse by profession,
↳
Am a nurse by profession,
↳
Am a nurse by profession,