Questions d'entretiens - Call center operations manager

12

Questions d'entretien pour Call Center Operations Manager partagées par les candidats

Principales questions d'entretien

Trier: Pertinence|Populaires|Date
Sharp HealthCare
On a demandé à un Call Center Operations Manager - Technology and Workforce...3 janvier 2014

Unexpected: I was asked if I was not asked any question I had hoped they would ask? Difficult - Technical question regarding my experience with systems asked by someone who did not have the knowledge. how to answer without making them look bad?

1 réponses

1. I was polite and said they were comprehensive. I need a job 2. I answered based on" my experience" Moins

Health Net Federal Services

Mid-month your are not meeting your metrics, how do you proceed?

1 réponses

Take a step back, look at the big picture with other areas, determine areas for improvement, implement changes and monitor them in a daily basis for addition opportunities. Moins

Inktel

Where are you originally from?

1 réponses

Don’t answer. It’s against the law.

UnitedHealth Group

Boilerplate questions--give an example of how you dealt with a difficult situation, how do you get peak performance from EEs, etc. Nothing difficult.

1 réponses

They are motivated to hire ASAP

Aflac

Tell me about a situation where you were asked to do something unethical. How did you handle it?

United Site Services

The biggest challenge was sucking up to this branch manager who didn't want a call center interfering with his local operations. I pretty much just flew to his city and had lunch with him and listened to him tell me how awesome he was and how much the rest of the company sucked and that he didn't want me interfering with his operation. I just had to nod and agree. It was pretty creepy.

Maximus

I am not going to get an interview because I am over 40

Planmeca USA

Are you process driven?

Epson America

Pretty usual lame interview questions as they were looking for someone else more local to the area.

Housecall Pro

How would you approach a situation where an employee needed to be coached or reprimanded?

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