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Questions d'entretiens - Call center operations manager
12
Questions d'entretien pour Call Center Operations Manager partagées par les candidatsPrincipales questions d'entretien
Unexpected: I was asked if I was not asked any question I had hoped they would ask? Difficult - Technical question regarding my experience with systems asked by someone who did not have the knowledge. how to answer without making them look bad?
1 réponses↳
1. I was polite and said they were comprehensive. I need a job 2. I answered based on" my experience" Moins
On a demandé à un Manager of Call Center Operations...23 septembre 2016
Mid-month your are not meeting your metrics, how do you proceed?
1 réponses↳
Take a step back, look at the big picture with other areas, determine areas for improvement, implement changes and monitor them in a daily basis for addition opportunities. Moins
On a demandé à un Call Center Operations Manager...3 décembre 2014
Boilerplate questions--give an example of how you dealt with a difficult situation, how do you get peak performance from EEs, etc. Nothing difficult.
1 réponses↳
They are motivated to hire ASAP
On a demandé à un Call Center Operations Manager...11 décembre 2016
Tell me about a situation where you were asked to do something unethical. How did you handle it?
The biggest challenge was sucking up to this branch manager who didn't want a call center interfering with his local operations. I pretty much just flew to his city and had lunch with him and listened to him tell me how awesome he was and how much the rest of the company sucked and that he didn't want me interfering with his operation. I just had to nod and agree. It was pretty creepy.
On a demandé à un Call Center Operations Manager...22 décembre 2020
I am not going to get an interview because I am over 40
On a demandé à un Call Center Operations Manager...18 avril 2018
Are you process driven?
On a demandé à un Call Center Operations Manager...1 septembre 2011
Pretty usual lame interview questions as they were looking for someone else more local to the area.
How would you approach a situation where an employee needed to be coached or reprimanded?
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