Questions d'entretiens - Call center director

28

Questions d'entretien pour Call Center Director partagées par les candidats

Principales questions d'entretien

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Henry Schein
On a demandé à un Director, Customer Services & Technical Support Call Center Operations (Software)...12 mars 2016

“What’s the difference between a manager and a leader?”

2 réponses

A manager gives orders, tells you what needs to be done and manages your progress where as a leader inspires, nurtures your strengths, and assist you in improving your weaknesses Moins

A manager gives orders, tells you what needs to be done and manages your progress where as a leader inspires, nurtures your strengths, and assist you in improving your weaknesses Moins

Golf Channel

When opening a new contact center from the ground up, what is the one thing that frightens you.

1 réponses

Nothing!

Kaplan University

Why I left a previous employer....

1 réponses

Looking to see if there were any conflicts or negative reasons I might have as to why I changed jobs. Moins

Kaplan University

Why would I be interested in working for Kaplan?

1 réponses

Always look at a prospective employer with an open mind, looking to see if my skills and background will fit with what the company is looking for. Moins

Rentokil Initial

What do you know about the company?

1 réponses

I explained that Rentokil Initial is a nationally known, trusted brand. I was also able to go into more detail as to the services they offer as I had researched their website. Moins

Asurion

Why are you not currently a Director? Have you not expressed interest?

1 réponses

My current company is significantly larger than Asurion and as such, the level of responsibility at Director is significantly higher. My current Sr Manager position would roughly equate to Vice President, as the scales between both companies are not equal. Moins

The William Warren Group

Why was I open to a new opportunity?

1 réponses

The culture and environment at WWG is very appealing, In my current organization we have grown to a size where it feels like team members on most levels are nothing more than a number, I want to be with an organization that puts more value and knows my name. Moins

MassMutual

To tell them about my experience.

FleetPride

The hiring manager asked for specific examples of projects I had completed in my career. I had some examples but felt like I didn't have enough for him.

hear.com

A mathematical assessment was required; 20 minutes to do 16 problems. The test was actually data analysis with large data sets for each problem. The time to complete was insufficient, given the complexity of the problems, utilizing only a calculator and hand writing.

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