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      Entretiens chez WorkivaEntretiens d’embauche pour Customer Success Manager chez WorkivaEntretien chez Workiva


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      Entretien pour Customer Success Manager

      31 oct. 2019
      Candidat à l'entretien anonyme
      Chicago, IL
      Offre refusée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Workiva (Chicago, IL) en oct. 2019

      Entretien

      30 min Interview with HR Recruiter- General interview gauging interest and reviewing resume. Expect some normal questions like: what is your greatest professional accomplishment? 1 hour Interview with Manager - Focus on experience managing client. Be ready to talk about challenges you have faced when talking to clients, how you maintain client relationships and how you juggle multiple client relationships at the same time. 3 hour Final round: A series of general interviews with various managers. Then a case study/test. Your skills writing a business email, ability to teach clients and present will be assessed. If you are good with Excel don't worry about manipulating Workiva's software for the purpose of the test. It's more about being able to learn quickly and then pass that knowledge on to clients. Overall, a really good interview process. I only declined because of another offer.

      Questions d'entretien [1]

      Question 1

      Tell us about a time when a client was dissatisfied and what you did to address the situation?
      Répondre à cette question
      1
      avatar
      Réponse de Workiva
      6y
      Thank you for the feedback! We strive to make sure all candidates are treated with care during the interview process. While we are disappointed you decided to chose another offer we wish you all the best!

      Autres retours d’entretien d’embauche pour un poste comme Customer Success Manager chez Workiva

      Entretien pour Customer Success Manager

      17 févr. 2026
      Candidat à l'entretien anonyme
      Amsterdam
      Aucune offre
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé via la recommandation d'un employé. Le processus a pris 2 mois. J'ai passé un entretien chez Workiva (Amsterdam) en févr. 2025

      Entretien

      1) Filling out a questionnaire along side your CV, which is standard industry questionnaire. 2) Chat with a Recruiter - Its mainly to gather first hand what experience you have, the targets you worked with and your expectations. 3) Interview with the Hiring Manager, to understand what your qualifications are, if there is a language requirement they will most likely test in this call. Also just to understand how you will work together. 3) Is a panel interview with hire mangement and the hiring manager. You will need to prepare cases and they really want unterstand your thinking as a CSM and what decisions you will make.

      Questions d'entretien [1]

      Question 1

      Prepare a case around Google, they really wanted to understand how I determine the premium service for google as an important Enterprise client.
      Répondre à cette question

      Entretien pour Customer Success Manager

      2 août 2024
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 6 semaines. J'ai passé un entretien chez Workiva

      Entretien

      4 stage process. 1. With hiring manager. 2. With Director 3. With team 4. With Panel Interviews 1 and 2 were straight forward. Pretty informal which is great but unstructured. Interview 3 questions were abit all over the place. A lot of questions were not relevant immediately relevant to the role. However the interviews were nice and friendly. One interviewer was a little quiet and the other was doing most of the heavy lifting. Seems like they look for more of a culture fit than the right person. Good communications during process but 4 stages for a CSM role is out of order. Between each stage was about 2-3 weeks which is not the norm for SaaS. Pleasant experience with the team but the timeliness really did leave a bad impression. A stage in they did decide to switch up the process.

      Questions d'entretien [3]

      Question 1

      How do you communicate with others.
      Répondre à cette question

      Question 2

      Do you prefer to work part of a team or by yourself.
      Répondre à cette question

      Question 3

      How would you improve the team
      Répondre à cette question
      4

      Entretien pour Customer Success Manager

      27 mars 2023
      Candidat à l'entretien anonyme
      Amsterdam
      Aucune offre
      Expérience négative
      Entretien facile

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez Workiva (Amsterdam) en mars 2023

      Entretien

      The recruiter was late for the interview and immediately after appearing said that they have 2 candidates for this role who are at the final stage and about to accept the offer. I was curious why someone is advertising if the role is almost taken. He also said that he needs to check with the hiring manager if extra language that wasn't listed in the Job Description is needed. He then promised to return back with update the other day and it never happened. Very weird attitude towards the candidates, as people are dedicating time to talk to you, preparing for the call. It is not coming across that you are a valuable person for them at all.

      Questions d'entretien [1]

      Question 1

      What is important for you in your career.
      Répondre à cette question
      2