Questions entretien Customer Service Representative chez USAA | Glassdoor.ca

Questions entretien Customer Service Representative chez USAA

Entretiens chez USAA

54 Avis sur les entretiens

Expérience

Expérience
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19%

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Obtenir un entretien
86%
4%
4%
4
2

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2,9
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Entretien de Customer Service Representative

Candidat à l'entretien anonyme - Phoenix, AZ (États-Unis)
Aucune offre d'embauche
Expérience négative
Entretien facile

Candidature

J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien à USAA (Phoenix, AZ (États-Unis)) en décembre 2019.

Entretien

After you pass the phone interview, you are scheduled to interview with 2 managers. The manager interview I had was very unimpressive of the organization. After meeting with them it made me not want to continue my job search with their organization. The one manager just appeared to be going through the motions, seemed annoyed that she had to be interviewing me or just being there. She robotically, with no inflection recited her scripted interview process to me, asked me two basic situation questions, asked me why I wanted to work for USAA, what I knew about them. She spent more time talking about the company, the career path, the steps to get there, then even asking me any questions. It was the weirdest interview I have ever had. I'm not sure if she is tired of her job, but it was a very strange and uncomfortable interview with her. The other manager was much more personably, but after speaking for 5 minutes about herself, she really had no input or participation in the interview. She just took notes. The position is not really customer service, it's being able to up sell to their existing members more insurance or banking related products. They offer horrible schedules for the first 1-3 years. It's a split schedule for this position for a minimum of 1 year. You are required to work on Saturday's and will have another day off during the week. Not impressed.

Questions d'entretien d'embauche

Autres avis d'entretien pour USAA

  1.  

    Entretien de Customer Service Representative

    Employé anonyme - San Antonio, TX (États-Unis)
    Offre d'embauche acceptée
    Expérience positive
    Entretien dificile

    Candidature

    J'ai postulé en ligne. Le processus a pris 5 semaines. J'ai passé un entretien à USAA (San Antonio, TX (États-Unis)) en novembre 2019.

    Entretien

    I applied online through Workday about a week and half to 2 weeks later I got a phone call to schedule a phone interview the following day. I interviewed with a mail recruiter he was very nice asked normal star questions asked me to explain some things on my resume afterwards he let me know he felt comfortable moving me to the 2nd phase of interviewing scheduled me about 2 weeks later because it was right before thanksgiving. I received another phone interview with 2 woman 1 doing the bulk of the Interview and the other taking notes a couple more behavioral and STAR questions and a Sales role play I interviewed on a Tuesday and got the phone call with the offer and Friday or Monday.

    Questions d'entretien d'embauche

    • Tell me about a time when your current company changed a policy about something that you didn’t agree with what did you do?   Répondre à cette question

  2.  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme - Tampa, FL (États-Unis)
    Aucune offre d'embauche
    Expérience neutre
    Difficulté moyenne

    Candidature

    J'ai postulé en personne. Le processus a pris +4 semaines. J'ai passé un entretien à USAA (Tampa, FL (États-Unis)) en octobre 2019.

    Entretien

    2 behavior questions 1 role play/sales situation. The interviewer leaves the room to allow you to prepare for the role play within 5 minutes. You must study the role play sheet and be sure to sale ecceseries ie, phone case,mobile phone charger. Mostly they will talk about how wonderful the company is ,the benefits.

    Questions d'entretien d'embauche

  3. Utile (3)  

    Entretien de Customer Service Representative

    Employé anonyme - San Antonio, TX (États-Unis)
    Offre d'embauche acceptée
    Expérience positive

    Candidature

    J'ai postulé en ligne. Le processus a pris +4 semaines. J'ai passé un entretien à USAA (San Antonio, TX (États-Unis)).

    Entretien

    One month passed by after I applied and I received an email for a phone interview. The phone interview was within a week and the recruiter asked me simple questions. I was asked about 5 questions; look at number 1, 2, 4, 5, and 6. Below are the questions numbered. The Manager Interview is on-site and all of the questions below is what I was asked during the interview process. Also, do your research on the company and open-ended questions. You need to have confidence in your voice. Also, search for the STAR Interview Method. Ask questions too! The job itself will be a couple of months out so don't expect to start working the next month after getting hired.

    Questions d'entretien d'embauche


  4.  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme
    Aucune offre d'embauche
    Expérience neutre
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien à USAA.

    Entretien

    It took along time I only made it past the phone interview thought the job was going to be mines the person I had the phone interview with asked easy questions and offered me a face to face the next day i got a call saying they could purse with the interview

    Questions d'entretien d'embauche


  5. Utile (1)  

    Entretien de Customer Service Representative

    Employé anonyme - Colorado Springs, CO (États-Unis)
    Offre d'embauche acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien à USAA (Colorado Springs, CO (États-Unis)) en mai 2019.

    Entretien

    Phone interview was easy, 2 questions and moved to in person. In person interview lasted about 2 hours. Was asked about 2 questions total as real interview questions and a sales role play at the end. A lot of it was explaining the company, jobs, benefits etc.

    Questions d'entretien d'embauche


  6.  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme
    Aucune offre d'embauche
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris +4 semaines. J'ai passé un entretien à USAA.

    Entretien

    Had online test after applying then a phone interview now an in person interview after that if they are interested there will be a job offer with 10-14 weeks of training

    Questions d'entretien d'embauche

    • Why this company over the others you are interviewing for   1 réponse

  7.  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme - San Antonio, TX (États-Unis)
    Aucune offre d'embauche
    Expérience neutre
    Entretien facile

    Candidature

    J'ai postulé en ligne. J'ai passé un entretien à USAA (San Antonio, TX (États-Unis)) en février 2019.

    Entretien

    My first interview was by phone. The interview outlined the job position, pay and benefits. Then the interviewer dove into my resume. Asked questions regarding what my role was and who I left. I am waiting to here if I got my second interview.

    Questions d'entretien d'embauche

    • Questions covered past work history. Also, did you ever get fired. Why do you want to work for Usaa.   1 réponse
  8. Utile (1)  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme
    Aucune offre d'embauche
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris +4 semaines. J'ai passé un entretien à USAA en janvier 2019.

    Entretien

    After completing a few online assessments, I was contacted for a phone interview. The phone interview was pretty quick,about 15-20 minutes, and there where no curve-balls. After the phone interview I was scheduled for an in-person interview. I interviewed with two people, which was a little stressful, but not too bad.

    Questions d'entretien d'embauche


  9.  

    Entretien de Customer Service Representative

    Candidat à l'entretien anonyme
    Aucune offre d'embauche
    Expérience négative
    Entretien facile

    Candidature

    J'ai postulé en ligne. J'ai passé un entretien à USAA.

    Entretien

    it was a phone interview. nothing much to be said about it. it was kind of disorganized but they all are for the most part.

    USAA SAYS they are there for veterans, but they are not. they are like any other call center. they are there to make a profit and that's it. I really hate giving bad reviews but this one made no sense at all.

    I am a disabled 40 year old vet. I have over 5 years of call center experience. Sales management experience, owned my own company and also worked for years at an INSURANCE COMPANY. Seems to me that I would be a great fit.

    what did i just get in my email. We are sorry but your qualifications dont match what we are looking for. Ever seen that? of course you have. its all bull and lies. I am exactly what this company is looking for. I am a white male... guess thats strike 1 and 2. I am not 20 years old... strike 3.

    Beware applying here. if you have tons of relevant direct experience and feel that you would be a perfect fit, dont apply. You are wasting your time. If you are a young person with little to no real experience and never served... by all means, apply.

    shame. way to look out for those who took part in the service . Im even a quarter native, but why even mention that at this point.

    Questions d'entretien d'embauche

    • They ask all the typical TMT questions that are designed to never get to know you as a person or your real work experience. I swear this corporate world has turned into a drone circuis.   1 réponse

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